Senior Systems Support Engineer

About The Client
Project: VITU vitu.com
VITU is a California-based company with nearly 400 employees across twelve offices in eleven states. The company currently processes over 400,000 vehicle title and registration transactions per month. In addition to in-state transactions, VITU provides nationwide, 50-state title and registration processing through Vitu Interstate.
The company is revolutionizing the vehicle title and registration process by providing paperless, digital-signature solutions that enable vehicle sales without requiring customers to visit dealerships.
VITU has also recently entered the payment processing business, developing its own payment gateway and offering it to existing customers as well as organizations outside the vehicle industry.
Job Summary
The Senior Systems Support Engineer will provide expert-level remote and occasional on-site technical support for our remote/branch offices. You will independently ensure that local end-user devices and peripherals are properly configured and diagnose and resolve complex, ambiguous technical issues across sites with limited on-site technical support. You will coordinate with the network and server teams to ensure that local network infrastructure and virtualized server environments are operating as expected to support local service delivery.
Key Responsibilities
Serve as the senior point of contact for Windows desktop/laptop support across remote operations sites — imaging, patching, hardware diagnostics/repair, and resolving issues beyond standard help-desk escalation
Maintain networked scanners, printers, and other peripherals — troubleshooting connectivity, driver, and print server issues
Collaborate with the network team to administer and troubleshoot small-office network infrastructure — switches, routers/firewalls, and wireless — including VLAN configuration, basic routing, and Wi-Fi performance/coverage issues
Collaborate with the server team to administer Windows Server footprint including virtual servers (Hyper-V/VMware) at each site: patching, upgrades, backups, basic AD/DNS/DHCP administration, and recovery from failures
Own the health and troubleshooting of the out-of-band cellular failover network stack, ensuring reliable remote access into offices during primary network outages
Manage vendor/carrier escalations when hardware or connectivity issues cannot be supported by purely remote remediation
Collaborate with network and server teams to triage multi-layered issues spanning endpoint, network, and server — determining root cause across the stack rather than working one layer at a time
Support identity/account administration (Entra ID/Active Directory), including provisioning tied to HR-driven onboarding processes
Recommend and implement solutions to address operational challenges, drive modernization, and improve the end-user experience across sites
Document site-specific configurations and non-standard setups
Mentor or provide guidance to junior support staff as needed
Partner with the Server and Network teams on standardization across sites
Minimum Qualifications And Experience
5–7+ years of hands-on desktop/end-user support experience, including deep Windows troubleshooting and hardware repair
Windows Server administration experience, including virtual server environments (Hyper-V or VMware)
Practical networking support experience: wired/Wi-Fi/wireless troubleshooting, basic routing/firewall configuration, VLANs, TCP/IP, DNS, and DHCP
Demonstrated ability to work independently and resolve ambiguous, cross-layer technical problems primarily via remote tools, with little to no on-site backup
Willingness to travel occasionally to office sites when on-site work is required
Preferred Qualifications
Experience administering users and devices in an Entra ID/Active Directory hybrid identity environment
Familiarity with cellular/LTE failover or other out-of-band remote access solutions
Experience supporting and managing MacOS devices using Microsoft Intune or Jamf
Relevant certifications (Network+, Server+, Microsoft Certified, CCNA, or similar)
Prior experience supporting distributed/multi-site retail, healthcare, or field-operations environments

Work arrangement
No