Human Resources Operations Manager

Company Description Niva Bupa Health Insurance Company Limited is a public listed health insurer with a mission to give every individual in India the confidence to access quality healthcare. Guided by its brand philosophy “Zindagi Ko Claim Kar Le,” the company focuses on enabling customers to live life without constraints. As of March 31, 2026, Niva Bupa operates over 210 physical branches and works with an extensive network of agents, brokers, and corporate partners to distribute health insurance across the country. It covers more than 25 million lives and offers access to over 10,500 empanelled hospitals, supported by a consistently strong claim settlement ratio of over 90% for the past five financial years. With an employee base of more than 10,100 people and multiple Great Place to Work certifications, Niva Bupa provides a structured, growth-oriented environment for professionals.
Role Description The Human Resources Operations Manager is a full-time, on-site role based in Gurugram. This role oversees end-to-end HR operations, including implementation and maintenance of HR policies, HR processes, and compliance with regulatory and company standards. The position involves managing employee life cycle activities such as onboarding, documentation, HRIS updates, payroll inputs, and exit formalities. The manager works closely with business leaders and HR teams to address employee queries, support performance management cycles, and drive initiatives that strengthen employee relations and engagement. The role also includes monitoring HR metrics, streamlining workflows, and contributing to continuous improvement of HR service delivery.
Qualifications
Candidates should possess strong Human Resources (HR) and HR Management skills, with experience in handling core HR functions.
Candidates should possess expertise in HR Operations and HR Policies, including process design, implementation, and compliance.
Candidates should possess skills in Employee Relations, with the ability to address concerns, mediate issues, and foster a positive work environment.
Candidates should possess proficiency in HR systems and tools (e.g., HRIS, payroll interfaces) and strong data management capabilities.
Candidates should possess strong analytical, problem-solving, and stakeholder management skills, with the ability to work collaboratively across teams.
Relevant experience in HR operations in large or multi-location organizations is preferred; prior exposure to the insurance or financial services sector is an advantage.
A bachelor’s degree in Human Resources, Business Administration, or a related field is required; a postgraduate qualification or professional HR certification is beneficial.

Work arrangement
No