Live opening · Posted 8 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Key Responsibilities
Build and configure Actions, Treatments, and customer engagement journeys in Pega CDH.
Develop and maintain Decision Strategies, When Rules, Decision Data Rules, and Engagement Policies.
Configure and enhance Eligibility, Arbitration, Suppression, and Contact Policy frameworks.
Perform Strategy debugging & Simulations and validate decision outcomes prior to deployment.
Analyze Action Performance Reports and recommend optimization opportunities.
Utilize 1:1 Ops Manager to support action creation, rule development, and ongoing updates.
Support migration activities and deployment pipelines across environments.
Support testing, deployment activities, and production validation.
Ensure adherence to decisioning standards and best practices.
Collaborate with Campaign Analysts, Product Owners, and Engineering teams to deliver business requirements.
Required Skills & Experience
3-5 years of hands-on experience in Pega Customer Decision Hub (CDH).
Strong understanding of:
Action and Treatment Configuration
Decision Strategies
When Rules and Decision Data Rules
Eligibility and Engagement Policies
Arbitration and Contact Policies
Simulations
Action Performance Reporting
1:1 Ops Manager
Migration and Deployment Pipelines
Experience working in Agile delivery teams.
Strong analytical and problem-solving skills.
Mandatory Certifications
CPDC (Certified Pega Decisioning Consultant)
Certified Pega Data Scientist (CPDS)
Certified System Architect (CSA)
Good to Have
Certified Senior System Architect (CSSA)
Experience with CI/CD and release management processes.
Exposure to Adaptive Decisioning and Customer Engagement optimization.
Work arrangement
No
Recently tracked roles with full details and direct application links.