Vice-President of Customer Operations

Company Description SmartWealth Venture is a consulting firm focused on Analytics, Strategy, Financial Analysis, and Operations Performance to help organizations improve efficiency and profitability. The company delivers tailored business consulting services that identify each client’s specific strengths, weaknesses, and opportunities. SmartWealth Venture specializes in financial and organizational analysis, competition analysis, and management reporting to support informed decision-making. Its services include assessing credit risk, evaluating financial performance, and designing turnaround strategies, as well as guiding product and service planning to strengthen overall business performance.
Role Description The Vice-President of Customer Operations is a full-time, remote role responsible for leading end-to-end customer operations and ensuring an exceptional client experience. This position oversees customer service delivery, defines and optimizes customer operations processes, and aligns them with the company’s strategic and financial objectives. Day-to-day responsibilities include setting customer satisfaction goals, tracking key performance metrics, and leading cross-functional initiatives to improve service quality and operational efficiency. The Vice-President will manage and mentor customer operations teams, coordinate with consulting and analytics teams to translate customer insights into action, and drive continuous improvement in tools, workflows, and communication practices. The role also involves collaborating with senior leadership on strategic planning, resource allocation, and risk management related to customer-facing operations.
Qualifications
Strong analytical skills to interpret operational, financial, and customer data and translate insights into strategic actions.
Demonstrated expertise in customer service and customer satisfaction, with a track record of improving client experience and retention.
Proven team leadership experience, including managing remote teams and developing high-performing, inclusive work environments.
Solid project management capabilities to plan, execute, and monitor complex initiatives across multiple stakeholders.
Extensive experience in customer operations or related leadership roles, preferably within consulting, financial services, or analytics-driven organizations.
Excellent communication and interpersonal skills, with the ability to influence and collaborate at executive and operational levels.
Comfort with remote work technologies and digital collaboration tools, with strong organizational and time-management skills.
Advanced degree or equivalent experience in Business, Operations Management, Finance, or a related field is highly beneficial.

Work arrangement
No