Claims Assessor - Life & Trauma

Your Role with Us
As a Claims Assessor - Life & Trauma, you play a meaningful role in helping customers through some of life’s most challenging moments. Working within a collaborative Claims team, you assess and manage claims with empathy, accuracy, and sound judgement, ensuring customers receive fair and timely outcomes. You build trusted relationships with customers, advisers, medical professionals, and colleagues while navigating complex information and making confident decisions. This is an opportunity to deepen your technical expertise, contribute to continuous improvement initiatives, and grow your career in an environment focused on delivering exceptional service and helping people live Healthier, Longer, Better Lives.
Your Impact
Assess life and trauma claims accurately and efficiently, delivering fair outcomes and timely payments for customers
Investigate claim information, identify potential risks or non-disclosure concerns, and make well-reasoned decisions that support policy integrity
Build trusted relationships with customers, advisers, and stakeholders to enable smooth and effective claims management
Communicate claim decisions clearly and compassionately, creating positive experiences during important life events
Maintain accurate records, authorise payments, and manage claim administration to support operational excellence
Contribute to continuous improvement initiatives, helping enhance claims processes, customer experiences, and team performance
Your Capabilities
You have experience in customer service, administration, claims, insurance, financial services, healthcare, or a related environment where accuracy and customer care are valued
You bring strong communication and interpersonal skills, with the ability to explain complex information in a clear, empathetic, and customer-focused way
You have sound problem-solving and decision-making skills, enabling you to assess information, manage ambiguity, and achieve balanced outcomes
You bring strong attention to detail and a commitment to following processes while maintaining high standards of quality and compliance
You have confidence using digital systems and technology to manage information, maintain records, and support efficient customer service
You may also have experience interpreting medical information, assessing insurance claims, or working with fraud, risk, or non-disclosure investigations
Your Life at AIA
At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.
DEIB
Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.