V104 - Intake Specialist | Intake and Client Relations Specialist

This is a Fully Remote Job
1. About Our Client:
The organization operates as a lifestyle company that connects culturally diverse and ambitious individuals with remote job opportunities at US-based employers. It focuses on supporting career growth by matching candidates with roles where their skills are valued, fostering a positive and engaging work environment certified as a Great Place to Work since 2022.
2. About the Opportunity:
The Intake Specialist serves as the primary contact for prospective and existing clients of a growing law firm. This role is essential for guiding qualified leads through the intake process, maintaining client communications, and supporting appointment scheduling and record accuracy. The position contributes to client trust and satisfaction by delivering professional and empathetic service in a fast-paced setting.
3. Responsibilities:
Answer and return intake and follow-up calls from clients
Manage inbound calls and provide case updates
Convert new leads into qualified clients
Maintain accurate records using Clio and Clio Grow
Coordinate client handoffs with reception
Make outbound calls as requested
Schedule appointments and follow-ups
Provide backup phone answering and intake coverage
Support general client inquiries
Conduct collections outreach when needed
Perform intake administrative tasks, data entry, and legal document management
Participate in intake-related projects as needed
4. Requirements:
Previous experience in client intake, customer service, legal administration, or related client-facing roles preferred
Excellent bilingual communication skills in English and Spanish
Strong phone handling and interpersonal skills
Experience with Clio and Clio Grow is a plus
Access to personal laptop/PC, headset, and stable internet (minimum 10 Mbps download / 5 Mbps upload)
Reliable availability during scheduled hours (8:00 AM – 5:00 PM PST, Monday to Friday)
Quiet and professional remote work environment
Ability to use rapid-contact methods for urgent communication
Comfortable managing a high call volume and multitasking
5. Pay Range and Compensation Package:
Monthly compensation: $1,150 to $1,220 USD
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Work arrangement
No