Customer Service Representative

Company Description Apollo Plumbing, Heating & Cooling has delivered residential and commercial service since 1984, offering plumbing, heating, cooling, smart home comfort solutions, and preventative maintenance. As a family-owned, mission-driven company, Apollo focuses on dependable, innovative solutions and a commitment to going above and beyond on every job. The team emphasizes trust, reliability, and treating every customer like family, with a strong reputation for quality and integrity. From same-day repairs to system upgrades, Apollo is dedicated to keeping homes and businesses comfortable, safe, and efficient. Applicants join a company that values problem-solving, customer care, and results that stand out in the market.
Role Description This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will handle inbound and outbound customer communications via phone, email, and online channels, providing timely, accurate information about services, appointments, and follow-up care. Day-to-day responsibilities include answering questions about plumbing, heating, cooling, and maintenance services, scheduling and confirming service visits, documenting interactions in company systems, and coordinating with field technicians and internal teams. The role involves resolving customer concerns, updating service records, and ensuring a positive, consistent customer experience aligned with Apollo’s mission and values. The individual will be expected to adhere to performance metrics, maintain professionalism in all interactions, and contribute feedback to improve processes and customer satisfaction.
Qualifications
Strong customer-focused skills, including Customer Service, Customer Support, and Customer Experience.
Ability to promote and maintain Customer Satisfaction in a fast-paced service environment.
Previous experience as Customer Service Representatives or similar roles in home services, utilities, or related industries preferred.
Excellent verbal and written communication skills, with active listening and clear problem-solving abilities.
Comfort with remote work tools, CRM or ticketing systems, and basic computer proficiency.
Ability to manage multiple calls, priorities, and follow-up tasks with attention to detail.
Reliable, self-motivated, and able to work independently while collaborating with remote teams.
High school diploma or equivalent required

Work arrangement
No