App Support Specialist

Company Description
SkinSync AI is an AI-powered platform transforming how patients discover, visualize, book, and manage aesthetic treatments while enabling clinics to streamline consultations, patient engagement, and operations.
The platform connects the entire aesthetic medicine journey, offering treatment simulations, personalized exploration, provider discovery, booking, and progress tracking for patients. Clinics gain an integrated ecosystem that supports informed consultations, strengthens patient relationships, and automates key workflows for more efficient growth.
SkinSync AI’s vision is to create a smarter, more connected future for aesthetic medicine, where technology empowers patients and supports providers throughout the treatment journey. Our team is driven by innovation, transparency, and improving experiences on both sides of aesthetic care.
Role Description
The App Support Specialist Intern is a remote role focused on providing timely, high-quality support to both consumers and clinic users of the SkinSync AI platform.
Day-to-day responsibilities include responding to user inquiries via chat, email, or ticketing systems; troubleshooting technical and usability issues; guiding users through platform features; and documenting common problems and solutions.
The App Support Specialist Intern will work closely with SkinSync AI’s product and engineering teams by reporting bugs, identifying recurring issues, sharing user feedback, and helping test new features and platform updates.
The role will also contribute to creating and refining help articles, FAQs, troubleshooting resources, and internal support documentation to help deliver a smooth, reliable, and high-quality experience as SkinSync AI continues to grow.
This internship is ideal for someone interested in gaining hands-on experience at the intersection of AI, digital health, technology, and customer experience while working within a fast-growing startup environment.
Qualifications
* Strong customer support and communication skills, with the ability to explain technical concepts clearly and empathetically
* Basic technical troubleshooting abilities and familiarity with mobile apps, web platforms, login issues, connectivity issues, and user accounts
* Strong organizational and documentation skills with the ability to manage multiple support requests and maintain accurate records
* Ability to collaborate with product, engineering, and operations teams and appropriately escalate technical issues
* Interest in digital health, AI-powered products, technology, or aesthetic medicine
* Ability and willingness to quickly learn SkinSync AI’s platform features and aesthetic medicine terminology
* Comfortable working remotely, managing time independently, and using online collaboration and support tools
* Relevant coursework, training, or experience in IT support, customer service, healthcare technology, computer science, information systems, or a related field is beneficial but not required
* Strong attention to detail, problem-solving skills, and a proactive approach to helping users
* Availability to commit to the internship schedule and a strong desire to develop skills in app support, technology, and user experience
Job Requirements
* Currently pursuing or recently completed a bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, Communications, Healthcare Administration, or a related field
* Strong written and verbal communication skills with a professional, friendly, and patient approach to customer support
* Comfortable navigating and troubleshooting mobile applications and web-based platforms
* Strong problem-solving skills with the ability to identify issues, gather relevant information, and determine when technical escalation is needed
* Highly organized and detail-oriented with the ability to manage multiple user inquiries and follow issues through resolution
* Ability to communicate technical information clearly to non-technical users
* Comfortable documenting bugs, user feedback, troubleshooting steps, and recurring issues for product and engineering teams
* Ability to learn new technology quickly and become highly knowledgeable about the SkinSync AI platform
* Comfortable working independently in a remote environment while collaborating closely with a fast-moving team
* Reliable, responsive, and able to maintain professionalism when assisting users experiencing technical difficulties
* Interest in AI, digital health, consumer technology, beauty technology, or medical aesthetics
* Ability to handle user and business information with professionalism, discretion, and confidentiality
Preferred, but Not Required
* Previous internship, coursework, or experience in customer support, technical support, SaaS, mobile applications, healthcare technology, or startups
* Familiarity with customer support or ticketing platforms
* Experience with tools such as Slack and project management platforms
* Experience testing mobile apps or documenting software bugs
* Familiarity with iOS and Android applications
* Interest in product development, user experience, or customer experience
Prior experience in medical aesthetics is not required. Training on the SkinSync AI platform and relevant industry terminology will be provided.
What You’ll Gain
* Hands-on experience supporting a growing AI-powered consumer and clinic technology platform
* Direct exposure to product development, engineering, and startup operations
* Experience identifying and documenting software bugs and user experience issues
* Insight into how real-world user feedback influences product development
* Experience working within the rapidly evolving AI, digital health, and medical aesthetics industries
* The opportunity to contribute meaningfully to SkinSync AI’s growth and user experience

Work arrangement
No