Director of Business Operations

About the Opportunity
The Director, Business Operations serves as a strategic and operational partner to the Vice President of Operations, leading a multidisciplinary team spanning business operations, program management, analytics, and operational efficiency. This role translates organizational strategy into clear priorities, decision-quality insights, and scalable operating plans that improve access, growth, workforce effectiveness, and financial performance.
Operating at the intersection of strategy and execution, this leader will manage complex cross-functional initiatives, establish structure amid ambiguity, build durable operating systems, and develop high-performing teams.
Role and Responsibilities
• Provide leadership and guidance to the team, developing, coordinating, and implementing systems, policies, procedures, and productivity standards to achieve goals and foster a collaborative environment.
• Oversee the planning, execution, and completion of projects, establishing operational processes and workflows to enhance efficiency, productivity, and overall performance.
• Implement operational best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence.
• Set the analytical agenda for access, supply, and network optimization, connecting demand, provider capacity, and payer participation to operating and growth decisions.
• Lead analysis on retention, segmentation, utilization, and other critical metrics to establish a consistent business intelligence approach across the organization.
• Develop business cases and strategic recommendations for new markets, channels, service lines, partnerships, and strategic transactions.
• Lead the portfolio of cross-functional launches and transformations, including new payers, geographies, channels, service lines, integrations, and internal capabilities.
• Establish program governance, ownership, milestones, dependencies, and escalation paths while building reusable playbooks to make future launches faster and more predictable.
• Build workforce-planning capabilities, including demand and capacity forecasting, staffing models, scheduling optimization, and resource allocation.
• Drive workflow redesign, process standardization, automation, and tooling improvements to support scale without compromising access, quality, or team experience.
• Establish service level agreements (SLAs) and operating cadences, leveraging proactive insights to address bottlenecks and evaluate productivity, capacity, quality, and financial impact.
• Translate organizational strategy into operational priorities, direct annual and quarterly planning cadences for the function, and partner with executive leadership to incubate new capabilities.
Required Qualifications
• 6+ years of experience in business operations, strategy and operations, program leadership, operational excellence, or a comparable field, including at least 3 years in management consulting or investment banking.
• Proven track record of structuring ambiguous problems, developing analytically rigorous recommendations, and translating them into operating plans and measurable results.
• Experience leading complex, cross-functional initiatives and driving accountability across indirect teams.
• Strong quantitative and financial acumen, including advanced modeling in Excel or Google Sheets, with experience in forecasting, business cases, unit economics, performance metrics, and executive analysis.
• Demonstrated people-leadership experience with a track record of coaching and developing teams.
• Strong written and verbal communication skills, including experience creating decision memos and executive presentations that synthesize trade-offs and drive decisions.
• Strong organization and execution skills, with the ability to manage a broad portfolio while maintaining attention to detail.
• Demonstrated systems thinking, with the ability to translate complex workflows into durable mechanisms such as operating cadences, playbooks, SLAs, and dashboards.
• Practical experience applying AI tools to enhance analysis, workflow design, decision support, or operational productivity.
• High agency and comfort operating in dynamic environments where priorities evolve.
• Eligibility to work in the United States without sponsorship now or in the future.
Preferred Qualifications
• Experience at a top-tier strategy consulting firm followed by 3–5 years in an operating, strategy, or business operations role.
• MBA, another relevant advanced degree, or equivalent practical experience.
• Experience in healthcare, technology-enabled services, marketplaces, or environments where supply, demand, access, and service quality are managed concurrently.
• Experience building or leading business operations, program management, workforce management, operations analytics, continuous improvement, or automation capabilities.
• Familiarity with SQL, business intelligence platforms, workforce-planning systems, or related analytical and operational technologies.
Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent communication via virtual meeting platforms.
• Ability to observe and communicate information using an organization-provided computer.
• Ability to occasionally lift or move up to 10 pounds.
Compensation and Benefits
Base salary is determined by role, level, and geographic location:
• Geo 1 (All other states and Washington, D.C.): $173,800 – $206,500
• Geo 2 (CO, HI, MD, RI): $191,200 – $209,200
• Geo 3 (AK, CA, CT, MA, NJ, NY, WA): $199,900 – $218,700
Additional Compensation:
• This role is not currently eligible for bonus incentives.
• Eligible to participate in the organization's equity incentive plan through stock options.
Benefits
• Comprehensive medical coverage, including High Deductible Health Plan (HDHP) and PPO options, alongside dental and vision insurance.
• Retirement plan offering traditional and Roth 401(k) options.
• Paid time off, accrued sick leave, and paid company holidays.
• Paid parental bonding leave for eligible employees.
• Company-paid life, accidental death and dismemberment (AD&D), and disability insurance, with optional supplemental coverages.
• Home office equipment reimbursement and monthly internet and phone expense reimbursement.
• Role-related professional development support.
Notices and Policies
The organization is committed to pay equity and transparency. The organization will not discharge or in any other manner coerce, intimidate, threaten, discriminate, or retaliate against employees or applicants because they have inquired about, discussed, compared, or disclosed their own wages, benefits, or other compensation, or the wages, benefits, or other compensation of another employee or applicant; asked the organization to provide a reason for the employee's wages or lack of opportunity for advancement; or aided or encouraged others in exercising their rights to discuss wages, compensation, or benefits, or to seek pay equity.
Except as otherwise provided by law, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, or in compliance with legal requirements to furnish information.
As part of the hiring process, technology tools, including AI-supported systems, may be used to assist with reviewing applications or documenting interviews. These tools support the hiring process and do not replace human judgment; final hiring decisions are made by human decision-makers.
Duties, responsibilities, and activities may change at any time with or without notice.

Work arrangement
No