Graduate Trainee - ORM (Freshers)

Role: Graduate Trainee - ORM (Freshers)
Years of experience: 0-1 Years
KEY RESPONSIBILITIES
 Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
 Connect, converse and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management
 Promptly respond to negative comments, feedbacks, redressing complaints within client’s specified turn-around time thus making the user journey with the brand worthwhile
 Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
 Acknowledging compliments & showcasing the same on brand social media pages
 Effectively identifying and utilising social listening tools for response management
 Sharing the brand comments on real-time basis with the respective brand associates/managers
 Categorise data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully
 Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience’s comments, conversations, complaints and feedbacks about the brand
 Recommending suggestions for improvements by preparing presentation reports over conversations analysed through tool comprising the below;
 What are people talking the most about the brand- sentiment summary?
 Which social platform or a blog or a review site has received the maximum buzz in terms of people talking?
QUALIFICATIONS REQUISITE
 Graduate or holder of UGC approved Diploma in Mass Media / Marketing Communication / Advertising or equivalent
 Certification in Digital Media / SEO / SEM / Ecommerce will be added honours
 0-1 years of work experience with a brand, digital/social/advertising/creative/media agency
If interested, please share your profiles on jaya.pandey@dentsu.com with the below details.

Work arrangement
No