Senior Training Manager

Senior Manager – Training
Seniority Level: Senior
Required Experience: 5–15 Years
Location: Pune, Maharashtra, India (On-site)
Compensation: ₹20–25 LPA
Notice Period: 60 days
About the Role
We’re looking for a Senior Manager – Training with 15+ years of experience. The candidate should understand Revenue Cycle Management (RCM), billing, coding, claims, payer processes and HIPAA compliance, have LMS experience, manage training teams, and use data and performance metrics to improve quality, productivity and overall business performance.
Key Responsibilities
• Design, implement, and continuously improve company-wide training and development programs aligned with business objectives and client needs
• Lead and mentor the training department — trainers, curriculum creation, onboarding, and upskilling for RCM BPO staff
• Analyze performance metrics to identify training gaps, measure program effectiveness, and drive quality, efficiency and engagement improvements
• Manage training budgets; evaluate and integrate learning technologies (LMS, virtual training tools)
• Ensure compliance with healthcare regulations, HIPAA and certification standards
• Own end-to-end training strategy across billing, coding, claims, payer relations and compliance functions
• Represent the training function in client governance calls / QBRs where training quality / TAT is a delivery metric
Mandatory Skills
• Revenue Cycle Management (RCM) — billing, coding, claims, payer relations & compliance
• Learning Management Systems (LMS) implementation & administration
• Healthcare compliance knowledge (HIPAA, regulatory standards)
• Data analysis & metrics evaluation for training effectiveness
• Project management & resource allocation
• 5+ years experience in training
• Training team management and leadership
Good to Have
• eLearning authoring tools (Articulate Storyline, Captivate)
• Cloud-based training delivery platforms
• CRM / client relationship systems exposure
• Change management methodologies
Must-Have Soft Skills
• Leadership and team management
• Excellent communication, presentation and interpersonal skills
• Analytical mindset and data-driven decision-making
• Strong project management capability
• Ability to build training programs that drive measurable performance improvement
Good-to-Have Soft Skills
• Strategic thinking and continuous improvement orientation
• Mentoring and coaching
• Client-focused relationship management
• Innovation mindset for new learning technology
• Adaptability to evolving regulations and client needs

Work arrangement
No