Senior Program Director

About the job
🏥 Domain: US Health Plan / Payer Technology
📍 Location: Remote – USA
💼 Employment: Full-Time
🎯 Experience: 18+ years
About the Role
We are seeking a Senior Director – Program Management to provide executive-level leadership across a portfolio of complex health plan technology programs.
This is a senior, client-facing delivery leadership role at the intersection of technology, program execution, client engagement, and AI-first transformation.
You will own end-to-end delivery governance across multiple concurrent workstreams spanning software engineering, data & integration, AWS/cloud, DevOps, and AI-enabled engineering, while serving as a key point of accountability with senior client stakeholders and internal executive leadership.
What You'll Lead
• Own end-to-end delivery across large, multi-team technology programs within the US health plan/payer domain.
• Lead Technical Program Managers and Technology Leaders across distributed onshore/offshore teams.
• Establish program governance, integrated plans, delivery metrics, RAID management, executive dashboards, and dependency management.
• Govern Agile, SAFe, and hybrid delivery models.
• Manage program budgets, forecasts, resource plans, and cost-to-complete.
• Ensure HIPAA-aware delivery, security, quality, and client governance standards.
• Serve as a Delivery Executive for VP and C-suite client stakeholders.
• Lead executive steering committees, QBRs, delivery reviews, and critical escalations.
• Partner with engineering and architecture leadership across AWS, distributed systems, data engineering, integration, and DevOps.
AI-First Leadership
• Champion AI-assisted engineering, testing, documentation, operations, and program delivery.
• Establish measurable AI adoption and productivity goals across programs.
• Bring practical familiarity with GitHub Copilot, Claude Code, Cursor, or similar AI tools.
• Understand RAG, embeddings, prompt engineering, agentic workflows, and responsible AI.
• Establish AI governance appropriate for regulated healthcare environments, including protection of PHI and sensitive client/member data.
• Identify AI-driven automation opportunities throughout the delivery lifecycle.
What We're Looking For
• 18+ years of technology program/delivery management experience.
• 5+ years in senior delivery/program leadership managing large technology portfolios.
• Strong US health insurance / health plan / payer experience.
• Experience delivering large, complex software engineering programs.
• Consulting, professional services, health tech, or managed services experience.
• Strong understanding of AWS/cloud architecture and distributed systems.
• Experience leading large onshore/offshore delivery organizations.
• Strong program financial management experience.
• Executive-level client and stakeholder management experience.
• Strong knowledge of Agile, Scrum, SAFe, Kanban, and hybrid delivery methodologies.
Preferred
• Claims, eligibility & enrollment, benefits, and provider network experience.
• Familiarity with FHIR, HL7, X12 EDI, and NCPDP.
• PMP, PMI-ACP, SAFe/SPC, AWS, or related certifications.
• PMO/delivery excellence leadership experience.
• AI Center of Excellence or AI governance experience.
• Big 4, healthcare consulting, health tech, or managed services background.

Work arrangement
No