Key Account Director - CRM & Industry Solutions (BFSI)

As a member of our CRM Sales team you will have a major impact on our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team
ServiceNow is seeking a CRM Account Executive that is a customer facing domain expert, that drives innovative business solutions with our customers
The CRM Account Executive will oversee market success of ServiceNow's CRM & Industry solutions. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.
What you get to do in this role:
The CRM AE builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory.
Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM solution
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams
Support the regional ServiceNow partner channels to drive an effective customer experience
Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
Use Data Management through all sources such as CRM, social media, search engines and AI tools
Occasional travel for training or meetings may be required
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions
Experience selling into India BFSI is essential
Advanced knowledge of sales force automation, customer service management, enterprise resource planning or other business application technologies would be ideal
Experience with the sales process with the ability to navigate and progress short and long complex sales cycles
Understanding of business sales processes
Bachelor's degree in business, marketing or related discipline

Employment type
Full-time

Work arrangement
No