System Engineer

Company Description At Urolime, we believe great technology is powered by great people. We are a technology solutions and consulting company focused on helping businesses accelerate their digital transformation through Cloud, DevOps, Kubernetes, AI/ML, and modern technology solutions.
Our team is passionate about innovation, continuous learning, collaboration, and solving real-world technology challenges. We’re always looking for talented, curious, and driven professionals who are ready to learn, grow, and make an impact.
About the Role:
We are looking for a skilled and reliable L2/L3 System Engineer to join our team to support and manage the rapidly evolving IT infrastructure terrain. This role involves managing mission-critical infrastructure, ensuring system uptime, and resolving complex technical issues across Linux/Windows servers, Cloud platforms (AWS/GCP/Azure), and Enterprise applications. Your role will involve 24x7 support, along with proactive monitoring, automation, incident handling, and escalation management.
Key Responsibilities:
Provide L2/L3 support for Linux/Windows servers, networking, cloud infrastructure, and enterprise applications.
Manage and troubleshoot incidents, outages, and performance bottlenecks across production and staging environments.
Implement and maintain system monitoring, alerting, and backup strategies.
Perform OS patching, system upgrades, and capacity planning.
Automate repetitive tasks using Bash, Python, Ansible, or similar tools.
Collaborate with DevOps, SRE, and development teams to implement infrastructure-as-code (IaC) and CI/CD pipelines.
Support cloud environments (AWS, GCP, or Azure), including EC2, RDS, S3, IAM, VPC, etc.
Maintain system and security compliance as per industry standards
Document processes, SOPs, RCA reports, and change logs effectively.
Required Skills & Experience:
Strong hands-on experience in Linux server administration (CentOS/Ubuntu/Debian, etc).
Basic hands-on experience with AWS or GCP cloud environments and familiarity with key services.
Exposure to virtualization and container technologies like Docker or Kubernetes, and a working knowledge of common monitoring tools.
Comfortable with shell scripting, with some experience or interest in learning Python, Ansible, or Terraform.
Experience working with web servers (such as Nginx or Apache), databases (like MySQL or PostgreSQL), and basic understanding of queues services.
Good foundational knowledge of networking concepts including DNS, VPN, and firewall rules.
Familiar with CI/CD tools (e.g: Jenkins, GitLab CI) and version control systems like Git.
Ability to support all level tasks, troubleshoot technical issues, and escalate when necessary.
Strong eagerness to learn, with good problem-solving skills and a collaborative mindset.
Certifications like AWS, RHCE, or similar are a plus.
Experience working in 24x7 managed service environments is a plus.

Work arrangement
No