Solutions Manager

We are looking for an experienced Solution Manager – Digital Platforms and AI
Solutions with a strong background in technical program management, digital
platform operations, CMS expertise, technical solutioning, and emerging
technology.
The role will support the Digital Experience function in managing multiple
workstreams across the corporate website and digital experience ecosystem,
including platform operations, business enhancements, CMS activities, integrations,
modernization initiatives, AI-enabled capabilities, and security and technology
dependencies.
The candidate should be able to translate business problems into practical
technical solutions, coordinate execution across multiple internal and external
teams, manage operational priorities and dependencies, and ensure initiatives
progress from requirement definition through implementation and stabilization.
The role requires an individual with prior hands-on technology experience who has
progressed into program ownership, technical solutioning, operational
management, and cross-functional coordination. The candidate should also
demonstrate strategic thinking and the ability to identify opportunities to improve
platform scalability, operational efficiency, digital experience, and business impact.
This is not a core development role; however, the candidate must retain sufficient
technical depth to review architecture and implementation approaches, guide
development teams and partners, troubleshoot complex issues, and evaluate
emerging technologies, including AI/GenAI.
Key Responsibilities
• Manage multiple digital platform programs and operational workstreams
covering website enhancements, business requirements, CMS operations,
integrations, platform improvements, modernization, and technology initiatives.
• Own end-to-end coordination of assigned initiatives from requirement
understanding and current-state technical assessment through solutioning,
planning, implementation, testing, release, and post-launch stabilization.
• Translate business requirements and operational challenges into structured,
scalable, secure, maintainable, and technically feasible solutions across
enterprise websites, digital platforms, CMS capabilities, integrations, and AIenabled
solutions.
• Evaluate technical approaches, solution designs, architecture options,
implementation estimates, risks, dependencies, and delivery plans proposed by
internal development teams and external technology partners.
• Manage ongoing CMS and website operations, ensuring BAU activities,
enhancements, releases, platform changes, dependencies, and business
support requirements are appropriately prioritized and coordinated.
• Identify operational gaps, recurring issues, process inefficiencies, and delivery
constraints, and recommend improvements to enhance platform reliability,
scalability, and operational efficiency.
• Identify architectural limitations, technical risks, performance bottlenecks, and
technology dependencies, and recommend appropriate solutions to improve
platform performance, scalability, maintainability, and resilience.
• Support strategic planning and contribute to the evolution of the digital
platform roadmap by evaluating business priorities, technology opportunities,
platform dependencies, modernization requirements, and emerging
capabilities.
• Provide technical guidance and oversight for Drupal-based platforms,
including enterprise architecture, CMS capabilities, custom development
oversight, integrations, upgrades, APIs, headless architectures, and
modernization initiatives without operating as a full-time/core developer.
• Support headless and API-driven digital architectures and work closely with
frontend, backend, architecture, infrastructure, security, and integration teams
to ensure effective implementation and alignment with enterprise standards.
• Identify and drive opportunities to apply Generative AI, agentic AI, automation,
and emerging technologies across digital experiences, search, personalization,
content operations, platform workflows, and enterprise business processes.
• Design, develop, guide, or support the creation of AI proofs of concept, AI
agents, prototypes, and AI-enabled workflows aligned with defined business
and digital requirements.
• Evaluate AI and emerging technology solutions for technical feasibility,
business relevance, accuracy, reliability, security, scalability, governance,
maintainability, and operational readiness.
• Guide development teams and external technology partners, challenge
technical recommendations as needed, and ensure proposed solutions align
with the agreed architecture, enterprise standards, business requirements, and
platform strategy.
• Coordinate with Architecture, Infrastructure, Security, Analytics, SEO,
development teams, business stakeholders, vendors, and other partners to
manage and resolve technical, operational, and delivery dependencies.
• Support troubleshooting, root-cause analysis, and resolution of complex
application, CMS, platform, performance, integration, and operational issues.
• Maintain appropriate technical and operational documentation that covers
solution approaches, architectural decisions, workflows, dependencies, risks,
implementation requirements, operational procedures, and key platform
knowledge.
• Clearly communicate program status, technical solutions, architectural
recommendations, AI concepts, implementation approaches, risks,
dependencies, and strategic opportunities to business stakeholders, senior
management, and leadership.
Technical Expertise and Experience
• Strong experience working with Drupal-based enterprise platforms, including
Drupal architecture, development oversight, configuration management,
content architecture, modules, integrations, upgrades, APIs, and dependency
management.
• Experience working with enterprise CMS platforms and large-scale digital
websites with complex business, technology, integration, and operational
requirements.
• Strong understanding of traditional, decoupled, and headless CMS
architectures, API-driven content delivery models, and modern digital platform
architecture.
• Good understanding of modern web technologies and architectures, including
React, Next.js, Node.js, PHP, REST APIs, and related frontend/backend
integration patterns.
• Strong understanding of Generative AI, Large Language Models (LLMs), and
enterprise AI application development, including practical experience with AI
agents and agentic workflows.
• Understanding of prompt engineering, Retrieval-Augmented Generation (RAG),
embeddings, vector databases, semantic search, and related AI architecture
patterns.
• Experience integrating LLMs and AI capabilities with enterprise applications,
APIs, CMS platforms, search systems, workflow platforms, and enterprise data
sources.
• Ability to develop or guide AI proofs of concept and evaluate AI solutions from
accuracy, reliability, security, scalability, governance, operational readiness,
and business-value perspectives.
• Exposure to OpenAI APIs, Azure OpenAI, or equivalent enterprise AI platforms
would be preferred.
• Working knowledge of cloud-hosted enterprise applications, preferably across
AWS and/or Azure environments.
• Good understanding of CI/CD, enterprise application environments,
infrastructure dependencies, application performance, deployment models,
security controls, and operational support requirements.
Functional and Leadership Competencies
• Strong analytical, problem-solving, and technical decision-making skills.
• Ability to convert business requirements and conceptual ideas into structured
technical solutions and implementation approaches.
• Ability to manage multiple technical initiatives, dependencies, development
teams, and technology partners simultaneously.
• Strong stakeholder and vendor management capabilities.
• Ability to independently review and constructively challenge technical
solutions and recommendations.
• Strong ownership mindset with the ability to drive technical initiatives from
concept and evaluation through implementation.
• Strong written and verbal communication skills, with the ability to simplify
complex technical concepts for business and non-technical stakeholders.
• Confident presentation skills with the ability to articulate technical viewpoints,
recommendations, opportunities, and risks to senior management and
leadership.
• Ability to work effectively across business, engineering, architecture,
infrastructure, security, and partner teams without requiring direct reporting
authority.
Experience and Qualification
• 9–10 years of overall technology experience with a strong foundation in
enterprise web application development and digital platforms.
• Minimum 7-8 years of experience working with Drupal or similar enterprise
CMS platforms.
• Prior hands-on development experience, with demonstrated progression into
technical leadership, solutioning, architecture, or technical management
responsibilities.
• Experience working on large-scale enterprise websites, CMS platforms, or
digital experience applications.
• Demonstrable experience in AI/Ge

Work arrangement
No