Head of Operations

Company Description Olsen Spaces designs and manages premium office spaces across key Bengaluru neighborhoods including HSR Layout, Indiranagar, and Koramangala. The company focuses on creating aesthetic yet highly functional work environments that support productivity, collaboration, and growth. Offerings range from private cabins and custom-managed offices to open workstations, all fully serviced and ready to move in. Clients benefit from flexible, scalable, and brand-aligned workspace solutions, supported by a smooth experience from initial discovery to final move-in. Olsen Spaces combines thoughtful design, flexibility, and functionality to help teams thrive in spaces tailored to their needs.
Role Summary
The Operations Head will own end-to-end workspace operations, client delivery, and center profitability across Olsen Spaces portfolio. This is a high-impact leadership role requiring strong execution across workspace operations, facilities management, vendor & team management, and client experience in a fast-scaling managed office environment.
Key Responsibilities
1. Center Operations & P&L Ownership
Own day-to-day operations across all centers
Drive occupancy, revenue, and cost optimization
Ensure smooth functioning various functions in office services such as transport, housekeeping, security, office supplies, travel desk, cafeteria etc.
Track and improve center-level profitability
Managing end to end compliance of Cafeteria and Housekeeping. 2. Commercial Management
Responsible for purchases pertaining to facility management, vendor management & payables.
Creating a ready short listed vendor base for all services pertaining to facilities & infrastructure equipment.
Saving costs by following best practices, processes & systems..
3. Vendor & Project Management
Build and manage a strong ecosystem of contractors, suppliers, and facility vendors
Vendor negotiations & drawing up of RFPs & AMCs/SLAs with good cost effective measures.
Refurbishing offices & expansion projects within the stipulated budgets & timeframes.
Office setup & expansion projects in close coordination with architects & consultants.
4. Client Experience & Retention
Own overall client lifecycle onboarding to ongoing experience
Ensure high client satisfaction, retention, and renewals
Act as escalation point for key clients
Drive a premium, hospitality-led experience across centers
5. Process & Systems Building
Set up scalable SOPs, MIS, and reporting frameworks
Bring operational discipline across locations
Leverage tools/tech for efficiency and visibility
Documenting & implementing processes & procedures for both soft & technical services with the view to improve & optimize service levels in all areas pertaining to facility management.
6. Team Leadership
Manage and grow facility managers, housekeeping and ops teams
Drive accountability, performance, and culture
Hire and scale teams in line with expansion
Ideal Candidate Profile
8-15 years of experience in:
Managed workspaces / coworking
Commercial real estate / facilities
Hospitality / retail operations (premium experience-driven setups)
Strong exposure to:
Multi-site operations management
Office fit-outs / project execution
Vendor and facilities management
Proven track record of:
Scaling operations in a growing business
Driving P&L ownership and cost efficiencies
Managing cross-functional stakeholders
Key Skills
Execution excellence & attention to detail
Strong commercial acumen
Vendor negotiation & stakeholder management
Process-driven mindset
High ownership and problem-solving ability
What Success in First Quarter Looks Like
Centers run seamlessly with cost optimization & client satisfaction
Own the end to end team management across all verticals
New centers launched on time and within budget
Scalable operations backbone built for growth
CTC: 15-20 LPA
Location: HSR Layout, Bengaluru

Work arrangement
No