Client Operations Manager

Company Description Shadowfax is a leading technology-driven logistics platform powering India’s fast-moving commerce economy. For over a decade, it has helped major brands such as Nykaa, Myntra, AJIO, Meesho, Mokobara, and Dot & Key deliver faster and reach customers across the country. Shadowfax offers same-day and next-day delivery, hyperlocal fulfilment, express parcel, reverse logistics, and supply chain solutions to support modern commerce at scale. Its nationwide network covers more than 15,656 PIN codes and is supported by hundreds of thousands of delivery partners, thousands of trucks, and millions of square feet of infrastructure. With over 1.5 billion shipments delivered, Shadowfax continues to shape the future of commerce movement in India through technology, automation, and sustainable mobility.
Role Description The Client Operations Manager is a full-time, on-site role based in Hyderabad, responsible for overseeing end-to-end operations for key client accounts. This role includes managing daily service delivery, monitoring performance metrics, and ensuring operational processes meet client SLAs and internal quality standards. The individual will collaborate closely with cross-functional teams, including logistics, finance, and technology, to resolve issues, drive process improvements, and support new initiatives. They will be expected to maintain strong client relationships, lead regular reviews, and translate client requirements into actionable operational plans. The role also involves analyzing data to identify trends, optimizing resource allocation, and supporting scalable solutions that enhance customer satisfaction and operational efficiency.
Qualifications
Candidates should possess strong Operations Management skills with experience in managing service delivery, process optimization, and performance tracking.
Candidates should possess robust Analytical Skills to interpret data, identify trends, and support decision-making and continuous improvement.
Candidates should possess excellent Communication skills for stakeholder management, client interactions, and cross-functional coordination.
Candidates should possess a solid understanding of Finance to support budgeting, cost control, and basic financial analysis related to operations.
Candidates should possess a focus on Customer Satisfaction, with experience in maintaining service levels and managing client escalations.
Relevant qualifications such as a bachelor’s degree in Business, Operations, Supply Chain, or a related field are preferred.
Experience in logistics, e-commerce, or technology-driven operations, along with proficiency in MS Excel or similar analytical tools, will be advantageous.
Demonstrated ability to work in a fast-paced environment, lead small teams, and adapt to evolving business needs is beneficial.

Work arrangement
No