Product Support Analyst I - VIP

Level 1 - Product & Customer Support Specialist
Location: Bangalore, India
Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.
Key Responsibilities
Provide product and technical support via phone, chat, callback, and web cases.
Troubleshoot and resolve application, system, and connectivity issues.
Analyse customer concerns and recommend effective solutions.
Document customer interactions and resolutions in CRM systems.
Collaborate with internal teams to resolve complex issues.
Escalate critical customer-impacting issues when required.
Deliver high-quality customer service while meeting service standards.
Continuously build product knowledge and technical expertise.
Support a global customer base in a 24/7 operational environment.
Required Skills
Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.
Experience in technical support and troubleshooting.
Strong analytical, problem-solving, and customer service skills.
Excellent verbal and written communication skills.
Experience supporting customers through phone, chat, email, and web channels.
Strong collaboration, prioritization, and time-management skills.
Ability to learn new technologies and adapt to changing business needs.
Bachelor's degree or equivalent experience preferred.
Ability to work in 24/7 rotational shifts.
Preferred Skills
Experience with Salesforce or similar CRM tools.
Knowledge of ITIL, XML, APIs, or SQL.
Travel industry certifications such as IATA/UFTAA.
Language Requirements
Professional proficiency in spoken and written English.
Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.
Why Join Us?
Work with a diverse and collaborative global team.
Support leading travel agencies worldwide.
Gain exposure to innovative travel technology solutions.
Develop technical, analytical, and customer support expertise.
Grow your career in a dynamic, customer-focused organization.

Work arrangement
No