Senior Customer Service Executive

🚀 We’re Hiring | Customer Service Executive – E-Commerce
Ourshopee is looking for a customer-focused and proactive Customer Service Executive to join our Customer Service team.
If you enjoy solving customer problems, handling conversations across multiple channels, and creating a great customer experience, we’d love to hear from you!
📌 Position: Customer Service Executive
📍 Location: Gurugram || On-site (6 days)
💼 Experience: 1–3 Years
💼CTC Offered - Upto 4.2 LPA
🔹 What You’ll Do:
• Handle customer queries through calls, emails, live chat, WhatsApp & social media
• Assist customers with products, orders, payments, deliveries, returns and refunds
• Track and manage orders from placement to delivery
• Handle and resolve customer complaints within defined timelines
• Coordinate with warehouse, logistics, buying and finance teams
• Manage CRM records and customer support tickets
• Follow up on pending and unresolved cases
• Maintain service quality and customer satisfaction standards
• Prepare daily reports and maintain accurate customer records
🔹 What We’re Looking For
• 1–3 years of experience in Customer Service, preferably in e-commerce
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Good knowledge of MS Excel & Google Sheets
• Experience with CRM/ticketing systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and teamwork skills
🔹 Work Requirements
⏰ Rotational shifts
📅 Rotational week-offs
📆 Weekend & public holiday availability, if required
🏢 Comfortable working from office
If you have strong English communication skills and relevant e-commerce customer service experience, apply now!
Interested? Apply now or share your CV with us!
📩 Send your CV to: shivangi.tanwar@shopeeglobal.in

Work arrangement
No