Service Delivery Director (Data Centres)

Our Company
EOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multidomain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, alongside investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Position Overview
We are seeking an experienced and technically driven Service Delivery Director (Data Centres) to lead global service delivery and operations for a strategic customer environment.
This role requires a leader with strong expertise in data centre infrastructure, server operations, hardware lifecycle management, and critical environment operations. As the senior operational leader, you will be responsible for delivering exceptional service performance, maintaining the highest safety standards, and building trusted relationships with customer stakeholders.
You will lead globally distributed technical teams while serving as the executive point of contact for the customer, ensuring operational excellence, continuous improvement, and alignment with business objectives. Success in this role requires a balance of technical credibility, customer engagement, commercial acumen, and people leadership.
Key Responsibilities
Strategic Leadership
Define and execute the global service delivery strategy for data centre operations in alignment with customer and business objectives.
Serve as a senior point of contact for customer stakeholders, building long-term trusted partnerships.
Drive a culture of accountability, operational excellence, safety, and customer focus across all teams.
Identify opportunities for service expansion, innovation, and continuous improvement.
Service Delivery & Technical Operations
Lead end-to-end delivery of data centre services, including installations, break-fix operations, hardware refreshes, maintenance, migrations, and decommissioning activities.
Ensure the reliability, availability, and performance of critical infrastructure environments.
Oversee incident, problem, change, and capacity management processes.
Ensure achievement of all agreed service levels, operational metrics, and customer commitments.
Drive operational efficiency through standardisation, automation, and best practice adoption.
Lead major incident response and executive communications during critical service events.
Customer Engagement
Act as the executive sponsor for service delivery and operational performance.
Lead regular business reviews, service governance meetings, and strategic planning sessions.