Chat Support Specialis

Role Description This is a part-time hybrid role for a Chat Support Specialist based in Dubai, United Arab Emirates, with some flexibility for working from home. The Chat Support Specialist will respond to inquiries from community members and event participants via online chat, providing accurate and timely information about activities, resources, and support channels. The role includes troubleshooting basic technical and access issues related to online platforms, guiding users through solutions or escalating when necessary. The specialist will document common questions, maintain FAQs, and share feedback with organizers to improve community experience. Day-to-day tasks also involve clear communication with internal teams, maintaining a professional and inclusive tone, and adhering to OWASP Kathmandu’s community and security guidelines.
Qualifications
Candidates should possess strong Customer Support and Communication skills to handle chat interactions effectively and professionally.
Candidates should possess solid Technical Support and Troubleshooting skills to assist users with platform usage and basic technical issues.
Candidates should possess good Analytical Skills to understand user needs, identify patterns in inquiries, and suggest improvements.
Familiarity with information security or application security concepts is beneficial.
Experience using chat support tools, ticketing systems, or helpdesk platforms is an advantage.
Ability to work independently, manage part-time hours, and collaborate with distributed teams.
Strong written English skills; additional languages relevant to the region are a plus.
Previous experience in community support, tech communities, or events coordination is preferred but not mandatory.

Work arrangement
No