Member Experience Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Experience Associate based in the United States.
This is a seasonal, remote opportunity supporting consumers during the busy Open Enrollment period.
You’ll use your health insurance expertise to guide consumers through enrollment by phone and email.
The role combines customer support, insurance knowledge, problem-solving, and careful documentation.
You’ll assist with health, dental, and vision coverage while answering questions about eligibility and benefits.
The environment is fast-paced and high-volume, requiring professionalism, sound judgment, and attention to detail.
You’ll work with enrollment platforms, CRM tools, and established processes to resolve issues efficiently.
This position offers the opportunity to make a direct impact on consumers navigating important healthcare decisions.

Employment type
Full-time

Work arrangement
Yes