Senior Specialist, Client Partnership, PTS

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
• Becomes an active member of Professional Talent Solutions teams within a market, assists with negotiating new client contracts, renewals, extensions and amendments. May manage part of a local account. Applies working knowledge of the business, financials, services and the market(s) of focus
• Conducts research on client industries, competitors, and market trends to provide insights for client meetings in the areas of engineering, IT, finance, healthcare, HR, education, legal, marketing & communications
• Conducts client research to identify opportunities to increase satisfaction and wallet share and remain informed on industry trends
• Collaborates with clients' hiring managers to understand needs, pain points and objectives, positioning Professional Talent Solutions to address clients' challenges and deliver value
• Prepares and conducts presentations, together with more senior colleagues, supports negotiations and contract discussions to secure new business opportunities for recruitment of management and specialist positions
• Identifies potential risks within client accounts, such as declining satisfaction or service delivery challenges, and proposes mitigation strategies to the internal team to resolve client complaints or issues and ensuring client satisfaction is restored
• Acting as the intermediary between clients and internal stakeholders to ensure seamless execution of recruitment and operations thereby strengthening the partnership with the client, promote EW growth over assigned base, mining of new jobs in, focus on MIPs (Margin Improvement Plans) and ensure high customer satisfaction scores
Grade Descriptor
• Applies working knowledge of the business, financials, products, the market and account needs
• Contributes to all business development or account management activities
• Drives the development of customized sales materials
• Provides insights, data and analysis to client sales teams
• Develops own (sales) network
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.