Live opening · Posted 7 days ago
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📢 We’re Hiring – Account Manager | Hospitality Technology
We are looking for an Account Manager to join our team and manage customer relationships across the complete account lifecycle.
Key Responsibilities
Manage customer accounts and build strong, long-term relationships.
Drive customer retention and account expansion.
Understand customer requirements and proactively address concerns.
Handle customer escalations, issues, and coordinate with internal teams for resolution.
Conduct customer training and increase product adoption.
Support customers with troubleshooting and product-related queries.
Coordinate on integrations or related issues, including PMS, channel managers, payment gateways, and back-office/accounting systems.
Identify opportunities for upselling/cross-selling based on customer requirements.
Work closely with Support, Product, Implementation, Sales, and Technology teams to ensure customer success.
What We’re Looking For
Experience in hospitality technology / hotel operations / PMS.
Hands-on knowledge of PMS and related hotel technology integrations.
Understanding of hotel processes, workflows, and operational requirements.
Experience in customer account management, retention, renewals, or customer success.
Good troubleshooting and problem-solving skills.
Strong communication, relationship-building, and stakeholder-management skills.
Ability to understand technical/integration-related issues and coordinate with technical teams.
Customer-focused approach with strong ownership and follow-through.
Work arrangement
No
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