Forward Deployed Engineer - I

Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks.
Indonesia is an expanding deployment market for Botsync, with manufacturing and logistics customers bringing AMR fleets online and needing dedicated on-site engineering support to get systems live.
What does Success look like:
Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase.
Key Responsibilities:
Deployment and commissioning
Oversee the installation and activation of automation systems at customer locations
Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance
Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports
Perform preventive maintenance of systems every quarter and replace components if necessary
Troubleshooting and support
Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software
Coordinate with the remote support team for an efficient handover of projects during the hypercare phase
Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach
Participate in monthly KT sessions on version upgrades and bug fixes
Customer engagement and reporting
Provide comprehensive training to customer personnel on AMR operations and maintenance procedures
Develop relations with customer’s operations or maintenance teams
Update weekly reports regularly, highlighting progress, challenges, and resolutions
Identify and propose potential improvements to AMR performance and user experience
Requirements
Essential
Bachelor’s degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)
Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies
Ability to work independently in on-site, customer-facing environments
Willingness to travel frequently to customer sites as required
Full right to work in Indonesia
Highly desirable
Exposure to industrial safety and compliance checks in a manufacturing or warehouse environment
Experience troubleshooting integrated hardware and software systems in the field
Benefits
Competitive salary
Comprehensive health benefits package
Hustle of a young startup, always something to do and something to improve
Opportunities for professional development and growth into management roles
Collaborative and inclusive work environment

Work arrangement
No