Customer Service Advisor - Banking Operations (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Banking Operations Specialists.
As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.
Job responsibilities
Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
Adhere to banking regulations and guidelines
Required qualifications, capabilities and skills
Experience in the back office of a financial institution in the German-speaking market.
Completed banking apprenticeship or a comparable education with relevant professional experience
Fluent written and spoken German
Excellent written and spoken communication skills
Team player with a strong customer focus and willingness to provide service
Knowledge of the relevant regulatory requirements
Strong problem-solving skills and ability to handle conflicts
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