GIS Analyst

The GIS Analyst is responsible for providing expert technical support on Geospatial products to our customers. This will also include providing maintenance, and the continuous improvement of products, systems, and services to ensure optimal performance, reliability, and customer satisfaction. The role involves diagnosing and resolving complex technical issues, delivering proactive solutions, and collaborating with internal teams and external stakeholders to enhance service delivery. The GIS Analyst also contributes to the development of best practices, technical documentation, and process improvements, ensuring compliance with organisational standards and driving operational efficiency. The role will be primarily home based but as the team has colleagues working across several UK locations, travel to and working at these sites will be required based on business need. There may also be a need for the GIS Analyst to carry out site visits for installation, configuration and consultancy tasks. This is a customer facing role and regular contact with NECSWS customers is expected.
Main Responsibilities:
Defines Service and Support Best practice · Receiving and replying to technical support enquiries from a range of customers and working through issues · GIS consultancy. Working with a range of customers to deliver Geospatial consultancy services including creating, maintaining and administering customer databases on-site and in the cloud · Handling database administration tasks, including backups, monitoring, alerts and data recovery
· Creating documentation, carrying out training courses online or on-premises for customers, and providing database support internally and externally · Opportunities to contribute to data analysis and scenario modelling for emergency services clients · Building relationships. Working closely with customers to understand their requirements and provide services to meet their objectives. · Working as part of the technical services team, and other technical teams across the business to resolve complex enquiries Works to NEC Values and Expectations · The role holder is expected to fully embrace NEC Values The above list is not exhaustive and indicates the core duties and responsibilities. The post holder will be expected to perform other duties as required by the Business
A background in Geospatial or a related discipline to degree level, and relevant work experience · Experience in technically supporting customers and working across multiple products · Working as part of a technical team and experience in handing off and escalating issues to other teams and management · Working in a Service Desk environment, handling a variety of complex of issues with customers spread globally · Experience in analytical and statistical data modelling · A good knowledge of relational database management systems (for example Microsoft SQL Server, PostgreSQL or Oracle)
Personal Skills and Competences:
Experience of managing multiple customer problems at the same time
Excellent communicator – Personal and Presentation Skills ·
An interest in Geospatial technologies ·
Excellent analytical skills · Problem Solving ·
Enjoy working as a team · Self-motivated and enthusiastic to learn and develop

Employment type
Full-time

Work arrangement
Hybrid