Academic Operations Coordinator

As a key member of the Academic Operations team, the Academic Operations Coordinator supports both undergraduate and graduate programs within the Mendoza College of Business. Reporting to the Assistant Director of Academic Operations, this role collaborates closely with the Office of the Registrar, academic advising teams, department leadership, and college administration to support strategic academic and operational goals.
This position is ideal for a highly organized, detail-oriented professional who enjoys coordinating complex processes and collaborating across teams in a fast-paced academic environment.
The Academic Operations Coordinator supports academic scheduling and operational processes for undergraduate and graduate business programs, including course scheduling, classroom assignments, registration, space management, academic calendaring, and program logistics. The role also manages academic records and critical data within university systems, ensuring accuracy, confidentiality, and compliance with university policies.
This position regularly works within systems such as CourseLeaf, degree audits, Business Objects, EMS, Google Suite, Slate, Canvas, Panopto, and other university applications.
Key Responsibilities:
Academic Scheduling, Registration, and Space Coordination
Support academic scheduling processes for assigned programs, including course scheduling, classroom assignments, calendaring, room reservations, and registration coordination. Collaborate with departments and leadership to support scheduling updates, space needs, and student enrollment outcomes.
Academic Records, Systems, and Administrative Support
Maintain course and academic data within university systems and provide operational support to academic leadership and programs. Process change requests, support records-related activities, and maintain scheduling and operational documentation.
Process and Program Coordination
Coordinate operational processes and provide project support for academic programs, communications, and related activities. Manage workflows and public-facing academic documentation to support efficient operations and continuity.
Special Projects and College Contributions
Support special projects and initiatives aligned with team, college, and university priorities while contributing to broader Academic Operations efforts as needed.
Minimum Qualifications:
Associates degree or up to 3 years of college or technical school
Experience: 3 to 4 years, including at least one year of experience working in an administrative, office-oriented role, preferably with planning or scheduling responsibilities
Applicants must demonstrate through their cover letter and resume familiarity with word processing and communication skills
Ability to understand FERPA and implications for practices and procedures and commitment to maintaining confidentiality and sensitive information
Strong customer service, interpersonal, and relationship-building skills
Excellent written and verbal communication skills
Excellent organizational skills and attention to detail
Problem solving skills
Minimum technical proficiency includes familiarity with the Microsoft suite of applications, in particular word processing and Excel, the Google suite of applications, computer literacy
Preferred qualifications:
Bachelor's Degree
Two years of work experience in higher education preferred
Experience with utilizing data analysis for problem solving
Experience working in higher education or customer service roles
Experience working with academic stakeholders such as faculty, staff, or students
Experience with university systems, such as Banner or Banner applications, Canvas or other LMS applications, student information systems, course management, student services, or academic administration

Employment type
Full-time

Work arrangement
No