Assistant Manager, Financial Services

JOB SUMMARY
Reporting to the Associate Director Financial Services, the Assistant Manager will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, he/she will ensure that all audit requirements are adhered to.
The Assistant Manager is also required to perform administrative duties for the Collections Team and other regional sites if necessary. Duties include making frequent outbound collection calls, receiving inbound calls, managing the team’s email account, call list assignment, termination & reinstatement paperwork, generation of reminder letters & welcome letters, arrange for mailing, payoff quotes, collections batching, month end reporting, managing of Australia Club Exit Statements letters and calling.
CORE WORK ACTIVITIES
Contacting members for delinquent loan instalments as well as overdue club dues (yearly). Assisting with the Annual Billing for yearly Maintenance Fees for the various clubs within Asia Pacific region. Maintain & oversee of the department’s mailbox to resolve member’s issues & problems. Prepare revocation summaries for management reviews & approvals. Prepare collection letters for mailing for all Asia Pacific Clubs Prepare surrenders and reinstatement paperwork for approval and updates. Preparation of the weekly, monthly reports for management reviews. Follow-up on actions with the month end ageing report. Assisting in the ad hoc assignments & projects from management from time to time. Undertake training for the team on the best practices for collections. Review & streamline processes to improve the efficiency & effectiveness of the department. Conduct yearly training sessions for Member Services team for Annual MF billing
CANDIDATE PROFILE
EDUCATION AND EXPERIENCE
Minimum High school (Year 12) certificate.
Minimum 3 years’ experience in consumer finance collections
Persuasion and negotiation skills are essential
Demonstrates effective problem-solving skills
Well-organised and has a keen eye for detail Highly service-oriented and is an effective team player
Able to handle all matters in confidentiality Able to communicate in fluent English.
Proficient in MS Word, Excel, Access and Outlook
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
CRITICAL COMPETENCIES
Analytical Skills
Learning & procedure driven
Ability to comprehend, analyze and present data.
Identify issues and solutions to resolve them.
Interpersonal Skills
Interpersonal Skills
Team Work
Customer Service Orientation
Confidentiality
Communications
Communication (verbal/written) in English and Mandarin/Cantonese
Listening
Telephone Etiquette Skills
Applied Reading
Ability to communicate to various levels of a complex organization.
Personal Attributes
Positive Demeanor
Dependability
Integrity
Adaptability/Flexibility
Stress/Pressure Tolerance
Mature and Professional Attitude
Ability to work independently
Organization
Multi-Tasking
Time Management
Detail Orientation
Planning and Organizing
Computer Skills
Computer and word processing skills,
Microsoft Excel, Word, Access, Outlook
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.