Crisis Care Consultant

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
This position is part of a 24/7/365 high volume, suicide prevention focused call team. Our department has been featured in a Time Magazine article detailing our team’s efforts toward suicide prevention. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.
ESSENTIAL DUTIES & RESPONSIBILITIES
Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
Conduct outreach calls to individuals assessed by mobile crisis to promote safety
Meet the ethical and clinical standards in compliance with all accreditation.
Attend team meetings, in-service training, supervision, and other quality assurance training.
Demonstrate high-level customer service skills and professional etiquette.
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
Assist in administrative tasks as needed.
KNOWLEDGE, SKILLS & ABILITIES
Effectively communicate via written, verbal, in person and virtual methods.
Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
QUALIFICATIONS
Education Level
Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.
Experience
One year preferred.
Certification/Licensure
N/A
Shift Availability
6:00 AM – 2:30 PM Sunday-Thursday
8:00 AM - 4:30 PM Saturday-Wednesday
Tuesday-Saturday 9:00 AM - 5:30 PM
Sunday-Wednesday 10a-6:30p
Tuesday-Saturday 10a-6:30p
Tuesday-Saturday 11a-7:30p
Sunday-Thursday 5pm-1:30am
Wednesday - Sunday 6:00 PM - 2:30 AM
Tuesday - Saturday 8:00 PM - 4:30 AM
Friday – Tuesday, 9pm – 5:30am
PRN
PHYSICAL REQUIREMENTS
Standing – 20%
Sitting – 80%
Squatting – Occasional
Kneeling – Occasional
Bending – Occasional
Driving – Occasional
Lifting – Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$16.50--$23.10
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Employee Resource Groups
Continuing education opportunities
Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.