IVD ORDER TAKER

Job Location:
NH Collection Maldives Havodda Resort


NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.
We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.
In-Villa Dining Order Taker – Key Responsibilities
Answer and manage in-villa dining (IVD) calls and orders promptly and professionally.
Take accurate food and beverage orders, confirming villa number, guest name, order details, special requests, and delivery time.
Provide guests with accurate information about the menu, ingredients, portion sizes, preparation time, and available promotions.
Ensure all orders are entered correctly into the POS/order-taking system.
Coordinate closely with the Kitchen, In-Villa Dining, Service, and Stewarding teams to ensure timely order preparation and delivery.
Follow up on orders to ensure they are delivered accurately, promptly, and according to guest preferences.
Handle guest requests, inquiries, and complaints professionally and escalate issues to the appropriate supervisor when required.
Ensure special dietary requirements and food allergies are clearly communicated to the relevant departments.
Monitor the status of pending orders and provide guests with updates when necessary.
Maintain a professional, friendly, and courteous telephone manner at all times.
Assist with upselling food, beverages, desserts, and other suitable menu items where appropriate.
Ensure all guest information and order details are handled with confidentiality and accuracy.
Follow Minor standards, HACCP, food safety, hygiene, and departmental procedures.
Maintain proper records and ensure accurate billing and payment information for each order.
Coordinate with the service team regarding special occasions, amenities, and guest preferences.
Support the department during busy periods and assist with other operational duties as assigned by the supervisor or manager.
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