Client Services Manager

Company Description Event Chakra is a New Delhi–based event management and wedding planning company founded in 2016, specializing in creating unforgettable experiences through carefully planned and flawlessly executed events. The team designs and manages a wide range of occasions, including corporate gatherings, product launches, weddings, and private celebrations, with a strong focus on turning client visions into reality. Core expertise includes event planning and coordination, venue selection and management, entertainment and guest management, theme and décor design, budget management, and on-site event support. The company emphasizes high-quality service and aims for 100% client satisfaction, collaborating closely with clients to ensure each event is a distinct success.
Role Description The Client Services Manager is a full-time, on-site role based in New Delhi, responsible for overseeing client relationships and ensuring seamless delivery of event services. This role involves serving as the primary point of contact for clients, understanding their requirements, setting expectations, and providing regular updates throughout the event lifecycle. The Client Services Manager coordinates with internal teams on planning, venue selection, décor, entertainment, and logistics, while monitoring progress and resolving issues promptly. Daily tasks include managing client communications, tracking service quality, gathering feedback, and identifying opportunities to enhance customer satisfaction and repeat business. The role also requires supporting on-site event execution, ensuring that client commitments are met and that each event reflects the agreed vision and standards.
Qualifications
Strong Client Services and Customer Service skills, with experience managing client relationships and expectations.
Demonstrated focus on Customer Satisfaction and service quality, including handling feedback and resolving concerns effectively.
Analytical Skills to assess client needs, monitor performance, interpret data, and improve processes.
Excellent Communication skills, both verbal and written, for clear coordination with clients, vendors, and internal teams.
Experience in event management, hospitality, or related client-facing roles is highly beneficial.
Proven ability to work on-site during events, manage multiple priorities, and remain calm under time-sensitive conditions.
Strong organizational and time-management abilities, with attention to detail in planning and execution.
Bachelor’s degree in business, hospitality, communications, or a related field preferred, or equivalent practical experience.

Work arrangement
No