Call Center Agent

Your responsibilities...
Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
Guide our customers during their navigation on our websites
All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service
Not to mention...
A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h :
Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
Different possibilities at your disposal for you to work hassle free:
From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
From your home, to enjoy your comfort and reduce your commuting carbon footprint
A combination of the two, according to your wishes and the flexibility you need
Are you interested? Let’s discuss this further more if you are...
Comfortable using various computer systems and applications
Known for having great customer service skills
Bilingual (mandatory)
Send us your application now, our team saved you a seat!
Keep an eye on your e-mail, as a team member will contact you if your application is selected for an interview. (also check junk mail)

Employment type
Full-time

Work arrangement
Hybrid