Sales And Service Consultant

Company Description Exodus Infotech is a growing technology and consulting company focused on delivering practical, results-driven solutions to businesses. The organization provides services that help clients improve operations, enhance customer experiences, and adopt effective digital practices. Team members work closely with clients to understand their challenges and recommend tailored solutions. Exodus Infotech values collaborative problem-solving, clear communication, and strong customer relationships, creating opportunities for professionals to develop their skills and advance their careers.
Role Description This is a full-time, on-site Sales and Service Consultant role based in Tamil Nadu, India. The Sales and Service Consultant will engage with prospective and existing customers to understand their needs, present suitable products or services, and provide guidance throughout the sales process. The role includes handling customer inquiries, resolving issues promptly, and ensuring a positive experience that supports long-term customer satisfaction and retention. Daily tasks involve consulting with clients on solutions, preparing proposals or quotations, maintaining accurate records of interactions and sales activities, and collaborating with internal teams to deliver consistent service. The consultant will also monitor customer feedback, identify opportunities for improvement, and contribute to achieving sales and service performance targets.
Qualifications
Candidates should possess strong Customer Service and Customer Satisfaction skills, with the ability to handle inquiries, resolve issues, and build long-term relationships.
Candidates should possess solid Consulting and Communication skills to understand client needs, explain solutions clearly, and present recommendations effectively.
Candidates should possess good Analytical Skills to interpret customer data, identify trends, and support informed decision-making.
Relevant experience in sales, client service, or consulting within technology or related industries is beneficial.
Ability to work on-site in Tamil Nadu, India, manage multiple tasks, and collaborate with cross-functional teams.
Proficiency in English and local languages, along with basic computer and CRM tools, is advantageous.
A diploma or degree in business, commerce, information technology, or a related field is preferred but not mandatory for strong experienced candidates.

Work arrangement
No