Live opening · Posted 7 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
TCI has and immediate need for a Remote Applications Support Engineer in Louisville, KY . This is not a C2C opportunity.
SUMMARY
The Applications Support Engineer will support the Contact Center in a healthcare organization and assist with the company’s deployment and update efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary telecom engineer for the work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral.
Duties to include:
Provides problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems.
Receive the design changes from the project lead and be able to make the changes and script within CXone.
Run user training so the employees understand the new system works.
Strong prioritization, communication and project management skills are required to be successful in the role.
REQUIREMENTS
1+ year experience with NiCE CXone Studio
Experience converting systems from RingCentral to NiCE is desired
Work arrangement
Yes
Recently tracked roles with full details and direct application links.