Representative II, BPS Client Service & Support

Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Business Administration
What You Will Be Doing
User Access Administration
Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team
Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing
Own end-to-end access request coordination, including follow-ups and stakeholder communication
Track access requests through to completion and provide timely status updates and confirmations to requesters
Access Provisioning
Provision, modify, and revoke user access directly for applications where administrator responsibilities reside within the team
Ensure access is granted strictly in line with approved roles, entitlements, and organizational security standards
Maintain complete ownership of the access lifecycle from request intake through final closure and confirmation
Ticket Management
Manage access-related tickets using tools such as ServiceNow (SNOW) and TeamSupport
Resolve or coordinate resolution of login issues, access issues, password resets, and other access-related queries
Perform quality checks on all tickets prior to closure to ensure accuracy, compliance, and audit readiness
Governance, Controls & Compliance
Participate in periodic and cyclical access reviews for applications managed by the team
Ensure compliance with internal controls, regulatory requirements, and audit expectations
Maintain clear documentation and audit trails for all access-related activities
Stakeholder & Client Communication
Provide clear, professional, and timely communication to internal teams, application owners, clients, banks, and third-party vendors
Act as a trusted point of contact for access and entitlement-related inquiries
Support a global user base across multiple time zones as required
Other Duties
Perform other related duties and special projects as assigned
What You Bring
Bachelor’s degree or an equivalent combination of education and relevant work experience
6+ years of experience in user access administration, IAM operations, or application access support roles
Strong experience working in audit-driven or regulated environments
Solid understanding of the user access lifecycle (joiners, movers, leavers)
Hands-on experience with ticketing systems such as ServiceNow (SNOW) and TeamSupport
Knowledge of security controls, access governance standards, and access review processes
Strong analytical and problem-solving skills with high attention to detail
Ability to manage high volumes of work while meeting strict SLAs
Excellent verbal and written communication skills
Ability to work independently as well as collaboratively within a global team environment
Quality-focused, compliance-driven mindset with strong documentation and tracking skills
(Note~ Profiles of Server Administrators, SharePoint Administrators, and UNIX/Windows System Administrators are excluded.)
What We Offer You
A high-impact role supporting critical business and client applications
Strong exposure to information security, access governance, and compliance
Opportunity to work in a global operating model with cross-functional stakeholders
A multifaceted role with a high degree of responsibility and learning opportunities
Competitive salary and benefits
A wide range of professional development and career growth opportunities at FIS
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Work arrangement
No