Developer Support (Contract, LATAM)

Role Description The Developer Support (Contract, LATAM) role is a full-time remote position focused on helping developers successfully integrate and use Kyra SMS products and APIs. Day-to-day responsibilities include responding to technical inquiries from developer partners,Terms
Contract to start. $4,000 USD per month. Fully remote, LATAM.
Day to day
Tasks involve diagnosing integration and configuration issues, and guiding users through implementation steps and best practices. This role involves reviewing logs and API requests, reproducing reported issues, and collaborating with engineering to resolve bugs or product-related problems. The Developer Support professional will also contribute to documentation, FAQs, and technical resources, as well as provide feedback to improve developer tools, SDKs, and workflows. Consistent, clear communication with both technical and non-technical stakeholders is essential.
Qualifications
Strong understanding of web technologies and APIs (REST, JSON, HTTP) and experience supporting or building integrations.
Proficiency in at least one modern programming language (e.g., JavaScript/TypeScript, Python, or similar) and ability to read and debug code snippets.
Experience with developer support, technical support, or customer-facing engineering, including troubleshooting and issue triage.
Ability to document technical processes clearly, create or improve developer-facing guides, and maintain knowledge bases.
Excellent written and verbal communication skills in English; Spanish or Portuguese proficiency is a plus for LATAM coverage.
Comfort working independently in a remote, fast-paced environment, with strong organizational and time-management skills.
Familiarity with ecommerce platforms, SMS/communications APIs, or SaaS products is beneficial.
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
Terms
Contract to start. $4,000 USD per month. Fully remote, LATAM.
To apply
Fill this in and we'll be in touch by email: https://lnkd.in/gJeMZrHP

Work arrangement
Yes