On Demand Services Engineer

Overview
As an On Demand Services Engineer, you will provide ePlus’ clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus services and provide performance improvement feedback.
Your Impact
The essential functions of this position include:
Perform network/systems support
Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
Resolve and manage problems immediately
Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
Follow-through until problems are resolved
Maintain current, high-level technical skills in your network field of expertise
Keep abreast of developments in computing technology and solutions to common problems
Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner.
Ensuring management is informed of any issues and escalations
Comply with both internal and client processes and procedural changes in reference to assigned jobs
Maintain toolkit and toolkit inventory
Replace items as needed
Qualifications
College degree preferred, high school diploma required
1-2 years of networking experience
1-3 years Field Experience
1-3 years in a client-facing position
CCNA upon hire or within 6 months of employment
Experience/training on one or more of the following:
Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
Understanding of the two or more of the following routing protocols:
IP, IPX, EIRGP, OSPF, RIP
Ability to perform basic protocol analysis using a LAN analyzer
Understanding of WAN, LAN, interfaces, protocols and topology
Knowledge of WAN and LAN Concepts
Excellent oral and written communications skills
Strong troubleshooting and performance tuning skills
Understanding of switching concepts-VLAN, ATM
Experience/training on one or more of the following:
Router IOS-Cisco, Nortel, 3Com
Server NOS NetWare, NT, Unix
Hardware NIC, hard drive and controllers
WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
DHCP/DNS
CCNA Certification
Position Specifics
The initial base salary range for this position is expected to be between $24.04 and $28.85 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure includes variable pay through commissions based on individual sales performance. This means your earning potential can substantially increase based on your sales achievements.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our