Customer Solutions Engineer (Remote)

About the Role
We're hiring a Customer Solutions Engineer for a fast-growing, YC-backed B2B software startup. You'll become an expert on a complex product and lead both sales demos and customer implementations, guiding customers from first conversation through onboarding and long-term success. You'll work closely with the founders and engineers, and report directly to the co-founder/CEO.
Responsibilities
Lead discovery calls and product demos, and work with Sales to qualify opportunities as the technical expert
Answer technical questions and position the product within a prospect's existing systems
Own customer onboarding end to end, from sales handoff to full implementation, as the customer's primary point of contact
Configure the product to each customer's goals and train customers on integrating data, common actions, and edge cases
Manage many implementations at once (30+), with clear plans, timelines, milestones, and open issues
Troubleshoot problems and escalate risks, working with product and engineering when new features are needed
Spot churn risks and upsell opportunities, and bring customer feedback back to shape the roadmap
Coordinate with external partners, resellers, and consultants to align onboarding timelines
Build templates, tooling, docs, demo videos, and KPIs that make onboarding repeatable at scale
Qualifications
3-7 years in a customer-facing role such as customer success, customer success engineer, implementation manager or specialist, integration or ERP implementation, or business operations at a startup
At least 1 year at a VC-backed startup (earlier stage is better), and either prior startup experience or a real interest in early-stage environments
Bachelor's degree
A methodical approach to debugging, plus the ability to pick up technical concepts quickly
Confident communicator who can handle strong-willed customers and complex situations
Strong project management and organization skills, and a process-oriented mindset
Nice to Have
Hands-on experience demoing SaaS products
Recent B2B SaaS implementation experience
SQL or JSON proficiency
Familiarity with the construction industry or accounting concepts
A technical degree

Work arrangement
Yes