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Position Overview
We are seeking a Mid to Senior-Level SAP Basis & Tooling Administrator to support the monitoring, administration, and operational health of enterprise SAP environments. This role is ideal for a technical SAP professional with 3-5 years of experience supporting SAP systems and a strong background in SAP monitoring and management tools.
The ideal candidate will have hands-on experience with SAP Basis administration and SAP monitoring platforms such as SAP Solution Manager, Avantra (Syslink), BMC Patrol, CCMS, ProMonitor, or similar enterprise monitoring solutions. This individual will work closely with SAP Basis, Infrastructure, Operations, and Application teams to ensure system stability, performance, and availability.
Key Responsibilities
U.S. Citizenship or Green Card Holder is required.
SAP Basis Administration
Support the day-to-day administration and maintenance of SAP landscapes
Monitor SAP environments including ECC, S/4HANA, NetWeaver, and related platforms
Assist with SAP system refreshes, client copies, transports, and routine Basis activities
Support SAP patching, kernel updates, and system maintenance activities
Monitor system health, availability, and performance
SAP Monitoring & Tooling
Administer and support SAP monitoring and management platforms, including:
SAP Solution Manager
Avantra (Syslink)
BMC Patrol
SAP CCMS
ProMonitor
Other SAP monitoring and alerting tools
Configure monitoring alerts, thresholds, dashboards, and notifications.
Analyze system alerts and work with technical teams to resolve issues.
Perform health checks and proactive monitoring across SAP environments.
Support root cause analysis for recurring system and performance issues.
Incident & Operational Support
Provide Level 2 support for SAP Basis and platform-related issues
Troubleshoot SAP application, connectivity, performance, and infrastructure incidents
Participate in incident management and change management processes
Create and maintain operational documentation and support procedures
Performance Monitoring
Monitor SAP application performance and system utilization
Identify performance bottlenecks and escalate remediation recommendations
Generate operational reports and dashboard metrics for stakeholders
Support capacity planning and availability management initiatives
Collaboration
Partner with SAP functional teams, infrastructure teams, and managed services providers
Assist with planned maintenance activities and system upgrades
Support audit, compliance, and operational readiness activities
Contribute to continuous improvement initiatives across SAP operations
Requirements
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
3-5 years of SAP technical experience.
Hands-on SAP Basis administration experience.
Experience supporting SAP ECC, S/4HANA, or NetWeaver environments.
Experience with one or more of the following:
SAP Solution Manager
Avantra (Syslink)
BMC Patrol
SAP CCMS
ProMonitor
Experience monitoring enterprise SAP production environments.
Working knowledge of SAP transports, system monitoring, and Basis operations.
Experience troubleshooting SAP performance and availability issues.
Familiarity with Linux and/or Windows server environments.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Preferred Qualifications
Experience with Avantra (Syslink) monitoring solutions
Exposure to SAP HANA environments
Experience supporting managed services or enterprise SAP operations teams
Knowledge of ITIL processes and ServiceNow
Experience supporting highly available SAP environments
SAP Basis Administration certification
Work arrangement
Yes
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