Laboratory Client Service Representative

Overview
The Laboratory Client Services Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.
Hours: Monday - Friday 7:30 am - 4:00 pm (Hybrid: Onsite 3 days per week rotating Fridays)
Responsibilities
Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
Triage concerns appropriately based upon laboratory protocol.
Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
Provide information to Care Center Clients regarding collection requirements of laboratory testing.
Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking.
Manage on onboarding process for new Care Centers.
Contact Clients to resolve routine issues related to patient specimens and result reporting.
Support laboratory administration and pathologists with clerical or administrative tasks as requested
Understands, support, complies with company policies, procedures
Other duties as assigned
Handling inbound Client calls
Calling Outbound to gather missing information
Reception Desk Coverage as needed.
Qualifications
High school diploma or equivalent
Medical/lab experience is preferred as well as coursework in the sciences
Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology
We’re here for you—both personally and professionally.
Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.
Here’s a look at what we offer:
Health Coverage
Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
Paid Time Off
Vacation, personal days, and paid holidays to help you recharge.
Financial & Retirement Planning
401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Income Protection
Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
Wellbeing Support
Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
Professional Development
Opportunities and resources to support your career growth.
Compensation Minimum
USD $20.50/Hr.
Compensation Maximum
USD $25.50/Hr.

Work arrangement
Yes