US Collection Process

Job Description
Position Overview
Role: US Debt Collector
Role Summary
We are seeking a highly motivated and detail-oriented Collections Specialist with experience in the US debt collections process. The ideal candidate should have a strong understanding of FDCPA (Fair Debt Collection Practices Act) and demonstrate excellent communication and negotiation skills.
This role involves handling outbound and inbound calls, recovering outstanding payments, resolving disputes, and maintaining compliance with US regulations while ensuring a positive customer experience.
Key Responsibilities
Handle outbound calls to US customers for collection of outstanding payments
Manage inbound queries in a blended process environment
Negotiate and establish payment plans and settlements within authorized limits
Ensure strict compliance with FDCPA and other US federal/state collection laws
Maintain accurate and detailed records of all customer interactions and collection activities
Address customer concerns, disputes, and escalations professionally
Provide high-quality customer service while handling sensitive conversations
Achieve defined performance metrics such as recovery targets, quality scores, and productivity benchmarks
Collaborate with internal teams for issue resolution and process improvements
Preferred Candidate Profile
Minimum 6 months experience in international voice process (US collections preferred)
Strong verbal communication and interpersonal skills
Good knowledge of US collections practices and compliance requirements (FDCPA)
Ability to negotiate effectively and influence customer decisions
Strong analytical thinking and problem-solving skills
Ability to work independently in a fast-paced and high-pressure environment
Basic proficiency in computer systems and collection tools
Flexibility to work in a 24x7 environment (night shifts mandatory)
US Collections – Credit Card Collections
International Collections Process
Sector 64, Noida | WFO
B2H & C1 Communication Only
6+ Months US Credit Card Collections & Customer Support Experience
Up to ₹40,000 In-Hand | Up to ₹6.34 LPA CTC
Travel Allowance: ₹5,000
Attendance Bonus: ₹3,000
One-Side Drop + 1 Meal
5 Days | Night Shifts
Preferred: Texas, Vegas, Credit One Bank, OnePay, Amex & Barclays
Interview: HR Screening → V&A English → Operations → Speech X Test
Virtual Interview | Immediate Joiners
Contact - 8271273330 & aman@hirewave.in

Work arrangement
No