Live opening · Posted 7 days ago

Senior Techncal Support Consultant, ICX

jobgether · India

Lever Yes Full-time

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At a glance

The key details from the original listing.

Posted 7 days ago

Companyjobgether

LocationIndia

Job typeFull-time

Work modeYes

Source

Lever

Listed7 days ago

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About the role

Description supplied by the original job listing.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Consultant, ICX based in India.
As a Senior Technical Support Consultant, you will join a 24x7 Service Desk team supporting business customers across their technology journey. You will provide consultative, end-to-end assistance through chat, phone, and email, covering everything from onboarding and installation to troubleshooting and post-sales support. The role combines technical expertise with customer relationship management and a strong focus on delivering excellent customer experiences. You will also contribute to product adoption and revenue growth through relevant upselling and cross-selling opportunities. Working closely with product, engineering, and subject matter experts, you will help resolve complex customer issues and maintain high service standards. This is a customer-facing role in a fast-paced, global environment requiring adaptability, strong communication, and a willingness to work rotational shifts.

Employment type
Full-time

Work arrangement
Yes

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