Middleware Administrator

Remote role (Work from home)
Singapore client
Offshore role
Working hours and public holidays as per Singapore
Shift Timings are based in SGT - 24*7 Rotational Shift
Middleware Administrator
L1 Application Operations Support – 70% to 90%
Provide L1 operational support for in-scope production applications and systems.
Work on a shift-based support arrangement covering business operating hours, with shifts subject to change based on business requirements.
Monitor batch jobs and scheduled operations to ensure successful and timely completion.
Monitor application health and system status based on established runbooks and operational procedures.
Respond to system alerts, follow SOPs/runbooks for initial troubleshooting, and escalate issues to SME/L2 support when required.
Perform job recovery and application/service restart activities according to documented recovery procedures.
Attend to incident tickets, perform initial investigation and troubleshooting, and escalate to L2 support for service recovery where required.
Follow up on escalated incidents to ensure timely resolution and closure within defined SLAs and KPIs.
Maintain high-quality operational and incident management practices in line with service levels and support processes.
Prepare regular application health status and operational trend reports.
Support onboarding of new applications into the production support environment, ensuring required operational documentation is available, including:
Runbooks and system health-check procedures
Application/service recovery SOPs
Batch job schedules and criticality
Monitoring and escalation procedures
Maintain and regularly update runbooks, SOPs and operational documentation.
Continuous Improvement & Automation – 10% to 30%
Identify opportunities to improve application operations and enhance L1 support efficiency.
Update and enhance application SOPs and operational procedures.
Review and revise existing L1 runbooks to improve troubleshooting and recovery efficiency.
Automate repetitive monitoring and operational activities defined within SOPs.
Create, enhance and maintain application monitoring dashboards to improve system visibility and operational reporting.
Identify opportunities to reduce manual effort through automation and process improvements.
Production & After-Hours Support
Support a 24x7 production operations environment, with the support model and shift arrangement subject to business requirements.
Attend to production incidents immediately during assigned after-hours/on-call support.
Support project cutover activities, including application health checks and production readiness validation.
Provide support for critical or important service requests upon manager approval.
Participate in planned production activities, system checks and operational readiness exercises as required.
Job Requirements
Education
Diploma in Computer Engineering, Computer Science, Information Technology, Electronics, Electrical Engineering or equivalent.
Professional Qualification
IT certification in relevant programming, infrastructure or technology areas is an advantage.
Experience
Minimum 2 years of experience in application operations or production support.
Hands-on experience in application monitoring and batch operation support.
Experience working in a fast-paced production environment with strong incident and service management practices.
Self-motivated, adaptable and able to work effectively under pressure.
Technical Skills
Application monitoring and production operations
Batch job monitoring and recovery
Incident management and escalation
Runbook/SOP-based troubleshooting
Windows, Linux and Unix
AWS / Cloud platforms
Database and middleware technologies
Familiarity with application programming languages such as Java and .NET
Monitoring dashboards and operational reporting
Basic automation/scripting for operational activities
Key Competencies
Strong troubleshooting and analytical skills
Good understanding of production support processes
Ability to follow and maintain operational procedures
Strong communication and stakeholder coordination skills
Willingness to work shift-based and 24x7/on-call support when required
Strong focus on SLA, KPI, service quality and continuous improvement
EA License Number: 23C2060 Registration ID is R22109715
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This is in partnership with the Employment and Employability Institute Pte
Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA an
d e2i’s PDPA

Work arrangement
Yes