Mumbai, Head Chef

ABOUT PIZZA 4P'S
Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.
ROLE PURPOSE
The Head Chef is a senior multi-store leader responsible for overseeing and elevating Kitchen/ Food Operations across all assigned outlets. As the direct developer of Assistant Managers, the Head Chef is accountable for multi-store optimization of people, systems, financial performance, and culture — creating an environment where every store operates at a consistently high level of quality and stability.
KEY RESPONSIBILITIES
1. Multi-Store Operations Management
Ensure consistent quality, speed, and hygiene across Pizza / Kitchen / Dessert sections in all assigned stores.
Monitor QC, Speed, COGS, and Hygiene data for each store and lead improvement initiatives.
Identify reproducibility gaps between stores and drive standardization efforts.
Lead Food Operations setup for new store openings including SOP development, training, and QC systems.
Own end-to-end store audit programs across all locations (food / service / cleanliness / safety).
Convert audit findings into actionable Kaizen plans with clear owners, deadlines, and verification cycles.
Maintain the ability to step into floor, kitchen, or pizza operations hands-on when needed — diagnose bottlenecks, demonstrate the 4P's standard, and coach teams to replicate it.
2. People Development & Leadership Pipeline
Develop and coach Assistant Managers to achieve full independence and operational excellence.
Build clear growth pathways for Leaders and Trainers within the area.
Conduct monthly 1-on-1s, performance evaluations, and career development conversations with AMs.
Own succession planning for Food Operations across all assigned stores.
Ensure every store has a clear role clarity and capability map — who does what, what 'good' looks like, and what to improve.
Drive a positive, inclusive, and motivated team culture aligned with 4P's core values.
3. Strategy Execution & System Scaling
Analyze QC, Speed, Cost, and Guest Feedback data to drive area-wide continuous improvement.
Implement and maintain standardized systems across stores — Recipe, SOP, QC frameworks, and training tools.
Lead operational design for new menus, seasonal items, and special events.
Embed 4P's Vision, Mission, and Core Values into all teams within the area.
Create, update, and deploy SOPs where they do not yet exist (e.g., opening/closing, guest recovery, inventory control, escalation, hygiene).
Build operational tools to drive execution consistency — audit checklists, shift handover templates, daily manager routines, training trackers, and weekly business review formats.
4. Cost & Resource Management
Monitor and manage P&L performance across all assigned outlets.
Improve food cost, yield, and loss-rate KPIs across all stores.
Strengthen order accuracy, inventory management, and supply chain coordination.
Optimize multi-store shift planning and labor productivity.
Oversee equipment usage, maintenance scheduling, and investment recommendations.
Analyze sales data and develop strategies to drive revenue growth across locations.
5. Cross-Functional Collaboration & Reporting
Partner with Service, SCM, HR, and Admin teams for area-wide operational optimization.
Report performance insights and improvement proposals to Country leadership.
Act as the bridge between field reality and company strategy — bringing frontline voices into leadership conversations.
Coordinate cross-location scheduling, staffing, and resource allocation.
Support new store openings and stabilize post-opening operations by building scalable standards and training systems.
6. Guest Experience
Champion an exceptional guest experience culture across all locations.
Monitor guest satisfaction metrics, online reviews, and NPS scores; lead corrective actions where required.
Personally handle escalated guest concerns or VIP situations at any location.
Actively build relationships with regulars and VIPs, and use guest insights to improve SOPs and operational standards.
ONBOARDING & TRAINING
New joiners will go through a structured 3-month onboarding program:
Month 1–2: Immersive on-the-ground training at a designated outlet — learning 4P's food operations, culture, and quality standards firsthand.
Month 3: Gradual transition into full Head Chef responsibilities with mentorship from the Food Operations Manager.
Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.
Output expectation by Month 3: Deliver first SOP pack + audit checklist + weekly business review routine.
QUALIFICATIONS & REQUIREMENTS
Experience
8+ years of progressive experience in the F&B, hospitality, or QSR industry.
Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.
Proven experience in Pizza / Kitchen / Dessert operations with deep understanding of improvement methods.
Experience building SOPs and standards from scratch, or leading operational standardization in a growth-phase organization.
Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
Demonstrated track record of managing P&L, driving food cost improvement, and leading teams.
Experience in new store openings and training system development is a plus.
Education
Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field.
MBA or postgraduate qualification in Operations or Business Management is a plus.
Skills & Competencies
Deep operational knowledge of Pizza / Kitchen / Dessert sections and quality improvement methodologies.
Strong data analysis skills — QC, Speed, COGS, Guest Feedback, and People metrics.
High-level coaching and mentoring capability for Assistant Managers.
Logical problem-solving and prioritization in fast-paced, multi-store environments.
Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
Project management skills — new stores, training systems, and area-wide initiatives.
Crisis management capability in emergencies (safety, food incidents, operational disruptions).
Commercially sharp with the ability to read financial reports and drive profitable action.
Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.
Excellent communication skills in English (Hindi a plus).
Personal Attributes
Deep alignment with 4P's vision — 'Delivering Wow, Sharing Happiness' is a way of working, not just a tagline.
Culture-first mindset: embodies Authenticity, Kaizen, Compassion, and Omotenashi.
Acts as the 'owner' of the area — accountable for outcomes and team success.
Demonstrates educational leadership: supportive, developmental, and respectful.
Builds a transparent, positive, and open culture across stores.
Provides direction rather than micromanagement, enabling team autonomy.
Motivated to grow with the company in a high-growth phase while staying hands-on with operations.
WHAT WE OFFER
Competitive salary package (negotiable based on experience)..
18 days of annual leave per year.
50% internal dining discount across Pizza 4P's and other group brands.
Private healthcare insurance.
Travel allowances.
Clear career progression path within a fast-growing global restaurant group.
A purpose-driven work culture built around happiness, craft, and community.

Work arrangement
No