Live opening · Posted 7 days ago
Supervisor de Suporte
jobgether · Brazil
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At a glance
The key details from the original listing.
Companyjobgether
LocationBrazil
Job typeFull-time
Work modeYes
Source
Lever
Listed7 days ago
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About the role
Description supplied by the original job listing.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor de Suporte based in Brazil.
This is a remote leadership opportunity overseeing a technical support operation in a technology-driven environment.
You will lead and develop a support team while ensuring service quality, SLA compliance, and effective prioritization of customer demands.
The role combines people leadership, operational management, performance analysis, incident coordination, and continuous improvement.
You will monitor key indicators, identify bottlenecks and recurring issues, and translate operational insights into practical action plans.
The position also involves coordinating critical incidents and escalations while maintaining clear communication with customers and internal teams.
You will work closely with Services, Sustaining, Infrastructure, and other areas to improve service reliability and customer experience.
It is an opportunity to influence support processes, develop professionals, and contribute directly to the evolution of technology services.
Employment type
Full-time
Work arrangement
Yes
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