Escalation Specialist

Company Description Inside Unicorn partners with progressive employers in India to streamline and improve their recruitment processes. The company offers an innovative, easy-to-use platform that connects job seekers and employers, reducing the time and cost typically involved in hiring. With a team of experienced recruiters, Inside Unicorn focuses on matching the right talent with the right opportunities while ensuring a smooth onboarding experience. The organization is committed to providing quality solutions, strong customer service, and a true win-win outcome for both employers and job seekers. Inside Unicorn continues to invest in tools and resources that make recruitment more efficient and effective for all partners.
Role Description The Escalation Specialist is a full-time, on-site role based in the banglore Division. This role is responsible for managing and resolving escalated issues related to recruitment services and customer support, ensuring timely and accurate responses. The Escalation Specialist will analyze case details, identify root causes, and collaborate with internal teams to implement corrective actions and process improvements. Daily tasks include documenting escalations, maintaining clear communication with clients and stakeholders, and providing regular status updates until resolution. The role also involves developing best practices for escalation handling and contributing to a consistently high level of partner satisfaction.
Qualifications
Candidates should possess strong Escalations Management and Escalation handling skills.
Candidates should possess solid Analytical Skills to investigate issues and identify root causes.
Candidates should possess Customer Support experience, with a focus on service quality and client satisfaction.
Candidates should possess clear and professional Communication skills, both written and verbal.
Experience in recruitment, HR operations, or related service industries is beneficial.
Ability to prioritize tasks, manage multiple cases, and work effectively in a fast-paced environment.
Proficiency with ticketing or CRM systems and basic office productivity tools is preferred.
Bachelor’s degree in Business, Human Resources, Communications, or a related field, or equivalent practical experience.

Work arrangement
No