Live opening · Posted 7 days ago
Tech Support Engineer (f/m/n)
InPost · Vianen, Utrecht, FR, Netherlands
You are 7 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyInPost
LocationVianen, Utrecht, FR, Netherlands
Job typeFull-time
Work modeNo
Source
Smartrecruiters
Listed7 days ago
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About the role
Description supplied by the original job listing.
Diagnose faults on workstations, peripherals, and office equipment.
Install and configure Windows/macOS systems in compliance with IT policies.
Maintain equipment (printers, video conferencing, digital displays).
Coordinate with the Hardware Asset Management team for repairs and replacements.
Prepare workstations and access for new employees.
Train users on essential tools and IT best practices.
Assist with VPN access issues, MFA, and network connectivity.
Create and manage guest Wi-Fi accounts and secure access.
Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow).
Document resolution steps to ensure traceability.
Escalate complex incidents to specialist teams.
Proactively communicate about outages and service interruptions.
Write guides and FAQs for users.
Identify recurring issues and propose solutions to reduce incidents.
Collaborate with IT teams to optimise processes.
Additional information:
Flexible working hours, occasional on-call duties.
Occasional remote work possible.
This position is based in Vianen, Netherlands. Candidates located in the Utrecht region + Amsterdam or willing to relocate are encouraged to apply.
2–5 years of experience in IT support, helpdesk, or technical support roles
Bachelor’s degree in IT or equivalent practical experience
Solid knowledge of Windows and/or macOS environments
Hands-on experience with hardware and software troubleshooting for end-user devices
Familiarity with Active Directory and user account management
Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting
Experience working with ITSM tools such as JIRA or ServiceNow
Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus
Strong communication skills and a service-oriented mindset
Ability to work independently, prioritise tickets, and manage multiple requests effectively
Fluent Dutch and strong English communication skills required
Employment type
Full-time
Work arrangement
No
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