Customer Success Manager

What you’ll be doing:
This is an excellent entry-level opportunity for someone with 2+ years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager you will be responsible for driving customer retention, product adoption, engagement and long-term value across a portfolio of Industry & Leisure customers.
Manage a portfolio of Industry & Leisure customers, driving retention, product adoption and long-term customer value.
Build strong customer relationships through proactive engagement, performance reviews and best-practice guidance to maximise SaaS subscription value.
Monitor customer health, identify risks and opportunities and implement strategies to improve satisfaction, reduce churn and support growth.
Partner with State Managers, Account Executives, Onboarding and Advertising teams to deliver a seamless customer experience across the customer lifecycle.
Manage a high-volume customer portfolio, using strong relationship management and commercial acumen to achieve impactful customer outcomes.
What we’re looking for:
Proven experience in a customer success, account management or client services role within a SaaS or technology environment.
Demonstrated ability to manage a large portfolio of clients with a structured, proactive and organised approach.
Strong relationship-building skills with the ability to engage confidently with client principals and business owners in a virtual setting.
Experience delivering client reporting and data-driven insights in a clear and accessible format.
Comfortable working with customers in a virtual format, with the discipline and self-motivation to manage a high-volume portfolio.
Excellent written and verbal communication skills, with strong presentation and influencing ability.
Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.

Employment type
Full-time

Work arrangement
Hybrid