Information Technology Support Engineer II

About Qapita
Qapita is a leading equity management platform with offices across Singapore, India, Indonesia, and the United States. We help companies manage cap tables, ESOPs, and equity transactions while enabling liquidity opportunities for shareholders and ESOP holders through structured buybacks and secondary transactions. Backed by leading global investors, Qapita is building the infrastructure for ownership and private market participation.
About the Role
We are looking for a highly skilled Senior IT Support Engineer / IT Support Engineer II to manage and support Qapita's enterprise IT environment across endpoints, identity, collaboration tools, security platforms, and network infrastructure.
This role is ideal for an IT professional with strong expertise in Microsoft Intune, Microsoft 365, Entra ID, Endpoint Security, and Enterprise IT Operations who can independently drive IT administration, troubleshooting, automation, and security best practices in a fast-paced SaaS environment.
Key Responsibilities
Endpoint Management & Device Administration
Manage Windows and macOS endpoints through Microsoft Intune.
Configure and maintain device compliance policies, configuration profiles, and security baselines.
Administer Autopilot provisioning and endpoint lifecycle management.
Manage Apple Business Manager (ABM) and Automated Device Enrollment (ADE).
Enforce FileVault, BitLocker, and endpoint security controls.
Identity & Collaboration Platforms
Administer Microsoft Entra ID including:
> Identity lifecycle management
> Conditional Access Policies
> MFA enforcement
> SSO integrations
> Group-based licensing
Manage Microsoft 365 services including:
> Exchange Online
> SharePoint Online
> OneDrive
> User and mailbox administration
Security Operations
Manage CrowdStrike Falcon endpoint security and respond to security alerts.
Administer Forcepoint DLP policies, exceptions, and incident reviews.
Support vulnerability management through Qualys remediation tracking and closure.
Coordinate with Security teams to strengthen endpoint security posture.
Network & Infrastructure Management
Support and administer LAN, WAN, and enterprise Wi-Fi environments.
Manage VLANs, DNS, DHCP, switching, and network connectivity.
Support Ruckus wireless infrastructure and network access controls.
Troubleshoot connectivity and infrastructure-related issues.
Firewall & Security Administration
Manage Sophos Firewall policies, NAT configurations, web filtering, and security controls.
Monitor firewall logs, IPS/IDS alerts, and security incidents.
Support secure network segmentation and access management.
IT Operations & Process Excellence
Manage onboarding and offboarding activities from an IT systems perspective.
Act as an escalation point for complex IT support issues.
Create and maintain technical documentation, SOPs, runbooks, and knowledge repositories.
Continuously improve IT processes, automation, and user experience.
What We're Looking For
5-10 years of experience in IT Infrastructure, Endpoint Management, Enterprise IT Support, or System Administration.
Strong hands-on expertise with:
Microsoft Intune
Microsoft Entra ID (Azure AD)
Microsoft 365
Exchange Online
SharePoint Online
Experience managing both Windows and macOS environments.
Hands-on experience with endpoint security tools such as CrowdStrike, Forcepoint, or equivalent platforms.
Experience supporting vulnerability management tools such as Qualys.
Good understanding of enterprise networking fundamentals.
Experience managing firewalls, preferably Sophos environments.
Strong troubleshooting and problem-solving skills.
Excellent documentation and stakeholder communication abilities.
Preferred Qualifications
Experience in SaaS, FinTech, or technology-driven organizations.
Exposure to enterprise security best practices and compliance frameworks.
Experience managing large-scale endpoint deployments and automation.
Relevant Microsoft, Security, or Networking certifications.
Why Join Us?
Work with modern cloud-first infrastructure and security tools
Exposure to enterprise-scale endpoint and identity management
High-impact role supporting a fast-growing global SaaS organization
Opportunity to drive IT excellence and automation initiatives

Work arrangement
No